The High Commission of Malaysia in Singapore is located at 301 Jervois Road (off River Valley Road). There were no shopping centre around if you are thinking of shopping while waiting!! I took a cab from Pasir Ris from 7.20am and reached there about 2 minutes to 8am. It cost me SGD27.90 due to ERPs and also peak hour surcharges. Without ERPs and peak hours surcharges, it would be about SGD18.
Last week, I decided to go down to the High Comm to get my photos taken. The photos must be in blue background. If you wear glasses, you should remove them when your photo is taken. You are not allowed to wear sleeveless shirt in the photo. You need 2 copies of the photos. The best is to have the photo taken at the high commission itself as it is guaranteed usable.
Before you go for the passport renewals, make sure you have the following : -
1. At least one IM42 form. You can buy this at 50cents per copy on the morning, or you can download from the website http://www.imi.gov.my/. Make sure you print it double sided and on A4 paper. There were many people who printed on one sided and two pieces of paper, were rejected and ended up buying the form from Counter 10. If you print from home, you can fill up the form at your own pace. Some people where filling form this morning while queueing, and they were a bit panicky as the queue moved. Some people were confused which address to fill in, it shld be your Singapore address if you are reciding in Singapore (PR).
2. Two recent coloured passport size photo (3.5cmX5cm) with blue background. As mentioned above, the best is to take at the High Commission itself. It cost SGD6 for 4 copies.
3. Original & Photocopy of Malaysia Identity Card (IC). The IC must be new, 'My Kad'. And photocopy is best done on A4 paper. Don't cut. Also, copy both side on the same page.
4. Your passport & photocopy. Again , on A4 size paper. Also, copy both side on the same page
5. Original & photocopy of Singapore PR IC/Employment Pass/Dependent Pass/S Pass/Work permit/Student Pass/Long Term Pass as proof of status in Singapore. Again, copy on A4.
6. Yourself (Applicants need to submit the application and collect the passport personally).
7. SGD128 for 32 pages passport.
8. Birth cert and the photocopy (not compulsory but the person asked to see mine)
You can go to the website, the High commission guard house or Counter 11 to obtain form on what is needed.
As I learnt from the guard last week that some people turned up as early as 7.30am, I tried not to be too late. As the maximum passport issued a day is 200 copies and 100 copies on Friday, I worried if I went too late, the quota would exceed.
When I reached at 2minutes to 8am, there were already many people. The Consular Office opens at 8am but the guard house started issueing entry pass/badge from aboout 7.30am. Firstly, I went to the guard house to obtain a pass/badge. Many people just walked through the gate but then was asked to go to the guard house first. There was no one guarding right at the gate. The security guard was standing on top of the staircase inside the gate and after you climbed a flight of stairs and if you do not have the pass, you need to climb back down and proceed to the guard house outside. The guard house was on the left side of the High Commission if you are facing the High Commission, not exactly at the gate leading to the High Commission. So, look to the left and find the guard house. They will ask for a card to be exchanged for the pass/badge. Do not give them your Malaysia or Singapore IC as they would be used later. Give them your driving licence, student pass, NTUC link point card or library card instead. You will be given a pass/badge with a number. This number does not mean a queue number. Wear it so that it could be seen. Then walk to the entrance.
After you climbed the flight of stairs, a security guard will check your pass/badge and also your bag. Those who carry food/water was asked to either stuff them into the handbag or to leave them outside the High Commission office. There were some cement benches there. No one is allowed to eat or drink inside. All mobile phone should be put to silent mode. Someone was using the mobile phone and I heard the guard screaming away to stop her.
When you walked straight, you would come to a door that leads you into the Consular Office. It is not confusing. But as you enter, you will see a photo taking machine and a photocopier quite near to the entrance. If you have not got your photos and have not make your photocopies, do so now. There might be a queue for these to be done. Do not attempt to queue towards Counter 11 unless you have all that are needed. There were many people in front of me in the queue but many were turned away as they have insufficient documents. Most people did not have their new 'My Kad' IC.
After you got everything that is needed, queue towards Counter 11. 5-10minutes after I arrived, the queue wounded like a snake. At Counter 11, the person would verify that you have everything. She would make sure you have filled the form, photos pasted, ICs with the photocopies etc... The funny thing was, she even asked to see my birth cert eventhough it was not required. I had it with me, so I showed it to her. Then she wanted to have a copy. When I passed a copy to her, she commented that it was not in A4 size!!! Then she said " Never mind, no need" !!!! Was she just making my heart pounded harder??? I was worried that I was denied a chance to submit my application. Renewing passport somehow is a phobia and caused much agony to many!
After the person was satisfied that I had all that was needed, she issued me with a queue number. It read "031". I was amazed that eventhough there were so many more people in front of me, the queue was only 31. That means, a lot of people were turned away to go and get what they did not bring.
While queueing, people are generally very helpful. They help each other. Some even print extra IM.42 form and gave it to people who has printed wrongly on 2 pieces of paper. Some help another to inteprete the Bahasa Malaysia Form. One boy was stunned that he did not have any form, so he quickly asked the guy next to him. And he 'chopped' his queue position by telling the person behind him that he need to go and buy a form and come back to the same place. Generally, everyone was very nice and helpful. The guard that was doing photocopying was also helpful.... The place was nicer than before, air conditioned and quite orderly.
Just within 10minutes, 'ting' , my queue number appeared on a few digital board. I gave the documents to the person in charge. She checked, took my thumb prints electronically and also in black ink. When she was satisfied, she returned my IC and queue number and signalled me to go to another counter to pay. After paying, I was given the queue number paper indicating to come back to collect the passport at 2.30pm on the same day.
By the time I finished, it was only 5 minutes past 9am. It was amazing. But it was not so good for those who did not have sufficient documents.
The morning submission time was from 8am to 11.30am. However, they will only accept 200 copies of passport max. (And 100 copies on Fridays).
Collection is from 2.30pm-4.15pm.
Since it was so early, Iwent off instead of sitting there and wait for the 5.5hrs. Remember to return the pass at the guard house and get your card back.
At 2.30pm, go back to the guard house again. You can go earlier because the pass that the guard issue this time is the queue number. But no worries because collection is fast. They will call by the queue number in batches of 10. Many people were confused about the queue. Some thought it would appear on the digital boards, some thought it went by the morning queue number but no, it was by the queue that the guard gave out. They called it 'I' queue because there was a letter 'I' on the queue. The queue numbers were called out! I went at 2.30pm and my queue was 87!!! Seems like many 'kiasu' people were already waiting much much earlier before they re-opened. Today, they processed 147 copies of passport.
They did indicate that peak seasons are the March and September school holidays and also a couple of weeks before June and December. So, if you can, avoid this time!
When my queue number was called, I went to line up near the counters. Then when my turn came, I signed and got my new and old passports. Check that you have your names and particulars all correct. By the time I got mine, it was almost 3.30pm, about 1hour for Number 87.
I wanted to proceed to Singapore Immigration to transfer my Returning Permit but just this morning, I read from the website that I could do it online! Just need Singpass ( a password) that I have. So convenient......
I wish that some improvement be made to the process of renewing passports.
1. Since many people will tell/ask the guard about passport renewals, the guard could give the person "what is needed form" and also give them the IM.42 form. This way will avoid a lot of people having queue inside for an hour or so and realised they did bring all that is needed.
2. After submission, the passport should be processed instantly. It is easier to wait there for 1 hour than to have to come back again after 5.5hours.
3. Submission shld be opened from morning until evening. It is fine if office is opened not 8am but 9am, but the break time should be reduced. So, for those that could only come in the afternoon, can also submit and got their passports.
4. Have a small cafe that sell Malaysian kueh if possible ; P
All the best...........
Update for a blog reader on 9 July 2009 (thx Khoo).- u can refer to this at the comment section also..
July UPDATE-
- You no longer need to pay 50 cents to get a copy of the forms.
- You can get it for free at the guardhouse.-
- You do not need to photostat your passport. Only IC from MAS and SING required, forms and pictures.-
- Went there by 8 and finished everything by 825am. -
- Collected the passport at the counter when i went at 315pm. No queue.
Another contribution from a blogger on 27 July 2009 : -
.....take a bus to Orchard Rd, only 3 bus stops away. And u can shop there till 2pm!
Another contribution from Jennifer on 6 August 2009 : -
Jennifer said...
They have posted the procedure for the application of Malaysia Passport:http://www.kln.gov.my/uploadimage/singapore/14052009024005.docIM42 Form can also be downloaded here (pdf format):http://www.malaysia.org.au/downloads.html
Another update by A Ya Mu on 14 September, you can also see it in the comments : -
.....
Another thing to point out, the lady at counter 11 actually handed us a form to fill up. It is a form to register with the high commission all Malaysians working/staying in Singapore. We need to fill it up and return it to the counter lady when our queue number was called. Need to paste a passport-sized photo on the form. So must remember to bring an extra photo ya!
Update by Bird on 15 September extracted from comments also : -
I already renewed my passport today. Morning- need about 1 hour. Reached there 750am, queue no. I34...I went to collect @ around 140pm, my queue number is Q29. Finish everything by 215pm :) And yes, I managed to transfer reentry permit afternoon when i reach home to use internet. Walked 7 minutes to the aircon coffeeshop, there are plenty newspapers, magazines for ppl to read. (if you are lazy to go shopping @ orchard) . Transport: 32- Commonwealth MRT - High Commission. 740 also (if not mistaken), Clementi mrt, Queenstown mrt, Commonwealth mrt.Taxi: from tiong bahru mrt:3 minutes only! $4.20 peak hour,$3-4 non peak hour. Many thanks..
Another useful update : 28 September 2009 by NT :-
Guys, I found this link on the internet just as I was going to renew my passport this week. Helps for those who needs translation as it labels in English the descriptions, which makes it easy to fill up after that.
http://www.malaysianconsulatela.com/Forms/Form_IM.42Translation.pdf
Hope it helps others like it did for me.
7 October 2009 Update : -
For those who wants to renew in JB, pls refer to comments below , experience shared by Sinnas Lin on 7 October. Thanks Sinnas.
Also, for those who cannot collect the passport on the same day of renews in Singapore, they allowed 3 mths for you to collect it.
25 December 2009 update : - (you can also find this fr comment below by kRc)
kRc said...
My experience to share:24th Dec '09~20 mins Taxi fr TPY Lor 1 ($10)Arrived - 7.55amPass ID - I68Photo taking Q no. - 28Took Photo at - 8.45amImmediately pasted the 2 photos & queued at Counter 11 until 9.12am. Got printed slip with no. 1089 which means if you come 5 mins earlier than official opening time, you will be the 89th person(For peak season/Holiday time).They were serving no. 1021 at 9.20am when I decided I needed some food and had enough time for it. Went out(without returning pass ID) & turned left till the end of the road, was Esso on Right & SPC on Left. Turned left at that juction, found a small eatery called Eastern Cafe(took ard 7 to 10 mins to reach). Had Iced coffee(1.10) & Nasi Lemak(3.50). Wolfed them down in less than 15 mins even though both weren't nice. Reached back at 9.48am, queue no. 1034 was being served. In the beginning the progress of the queue being served was quite constant 15 mins for every 10 no.s But somehow after 1030, it became much slower even though still 3 counters serving. Either there is a break time & the people covering are not as efficient or due to higher no. of people coming for other purposes other than renewal of PPT. The 3 counters also serve these people. Finally got to my turn 1089 at ard 1150am. From 9.20am till 12noon, rate the queue was served was between 15 to 20 mins for every 10 no.s. So use this as gauge if you want to cabut & do some errand or for some food.Collection was a cinch. This time get a Q-Pass at the Guard Hse. Your no. will be called up in groups of 10 at a time. One staff was even there to ensure you actually queued in your Q-Pass order. Such things may only happen in Malaysia in my dreams..I noticed they were still serving people yet to submit with no.s ~135 at 3.30pmI was in & out so fast that I did a "Transfer" & got a rebate on the bus when I left(Means I spent less than 30 mins to walk in fr bus stop, collect, walk out back & wait for the bus).Other points to take note:- It got real cold inside when it rains, so remember to bring a jacket accordingly- No more 50 cents for form. Obtainable free at Guard House.- They let you keep your spectacles on for the photo.- You can use form printed double sided yourself from internet but if you do & fill it in before going, still on the actual day check the reference no(Somewhere top left) & compare with the one at the guardhouse as they may revise the form version & the copy you printed out may not be the latest version.- Try to bring exact cash(SGD6- accepts both bills & coins) for the photo machine as it only give back balance in coins I think. So if the machine runs out of coins(If everyone uses SGD10 bills) you may not get back your change.- You will save a lot of time if you already have your own picture & can skip the photo taking. I reached at 755am & had to wait 50 mins to take mine. Furthermore at a photo shop, you can get it done with "value added photoshop effect" & also buy the digital copy for future use.- Main Photo criteria photo: o- Light blue backgroundo- Top must cover shoulders(no sleeveless)o- Wear dark coloured clotheso- If wearing headgear(Tudung), cannot cover all of forehead.o- Dimensions are 5cm by 3cm.o- Chin to top of head shall be 3cmo- Left to right of face shall be 2.5cmo- I heard they are strict at the embassy in SG so means take off all piercings & tame any tornado hairstyles.o- Must be Matt(cannot be glossy)- You must collect in person since during collection, they scan your thumbprint for verification
kRc said...
Final conclusion:If you come at 7.58am at non peak period(May) you will be no. 31 & get your turn at 9.05am..If you come at 7.15am at peak period(Dec) you will be no. 34 & get your turn at 9.00am.If you come at 7.55am at peak period(Dec) you will be no. 89 & get your turn at 11.50am.Final Final Conclusion:If possible do the following:1 - Get your photo done before coming2 - For short waiting time:o- Come at 8.00am during off peak timeo- or come before 7.30am during peak season
Contributed by KKH on December 29th 2009 : -
KHH said...
Many thanks for everyone who have contributed, the information is really helpful. Let me share my experience today (Dec 29).There are 4 main queues (3 if you don’t need to take passport photo).Queue 1: The first queue is to exchange a security pass to enter the High Commission. I arrived at about 7.45 and queue ran from the guard house to the entrance of the High Commission. My pass number was 120. The queuing time here was about 45 minutes.Queue 2 (If you do not have photos): As soon as you enter the building, get a queue number for taking photo. As mentioned by others, the cost of the picture was S$6 (notes and coin accepted). My queue number was 58 while the attendant to the photo booth was serving number 12. The queue number moves pretty slowly. I think about 15 to 20 people have their pictures taken each hour. My advice is to queue for Counter 11 (Queue 3) as soon as you have obtained the queue number for the photo taking.Queue 3: This is when you queue for a queue number at Counter 11. At Counter 11, they will check to make sure you have with you all the documents (Passport, Singapore NRIC, Malaysia MyKad) and photocopies of Singapore NRIC and Malaysia MyKad (I made a photocopy of my passport but this was returned to me). They will check if you have the right photo. Once they have gone through these, they will issue a queue number to you. It is not clear to me if they will issue you a queue number if you do not have photo with you. I thought I saw someone got kicked out of the queue because he did not have photo with him. On the other hand, there was a guy right in front of me got a queue number even though he did not have his photo taken yet (his photo queue number is 110!). As for me, my photo taking number was called while I was on the queue at counter 11. Fortunately, the kind soul behind me agreed to let me step off and come back in again when I am done taking photo. By the time I got the queue number, it was about 10.30 and my queue number was 1114. At that time, they were processing 1047.Queue 4: This is the queue to submit your application. You approach the counter when your number is shown on the board. The counters are 7, 8 or 9. Once your application form is verified and processed, you would join Counter 6 for payment of S$ 124 (interestingly the notice board indicated the fee was S$ 128 while the counter window has notice indicating the fee was S$ 124). The queue in Counter 6 is short. So, I would not even call it a queue. Once you have made the payment, you are done with application. You can collect the renewed passport at 2.30 the same day. As for me, by the time I am done, it was about 12pm.Collection is easy. I think many have outlined the process. I shan’t repeat it here. As for my experience, I arrived at 3pm, my queue number is 118 and I got my passport by 4pm.
........do go to more up-to-date comments below by people who has just been there recently and have updates on changes & more tips.....
Posts
200 comments:
Wah...Very detail info. Must read for anyone who want to renew "Tiger Head" Passport. Any idea where to park for those who drive.
Kok
This links shows the map http://www.streetdirectory.com/asia_travel/travel/travel_id_32884/travel_site_24843/
Parking is a problem. At the road (Jervois road)opposite the Hi Comm, I saw a few cars parked there but not sure if it was legal. I believe the nearest legal carpark will be off River Valley Road, (opposite Jervois Rd), a road called Delta Ave. It is opposite the Esso Petrol Station. There are HDB flats there that has carparks.
I renewed my passport about 2 years ago when Ning was just born and did her passport/birth cert as well. The procedures are more or less the same, just that I can collect the passport around 1pm though I submitted everything around 9am. I think That's because it is not during peak season. May is crowded because a lot of people rush to renew their passports for school holidays. Maybe it is also because the change of Prime Minister, hehe. You never know. During Pak Lah's time, he emphasised the efficiency of civil servants, so the staff there were quite friendly and more hardworking.
Oh by the way, parking. Many people just park at roadsides around the private estate that surrounds Malaysia High Com. There is a also an empty land for about 10 cars. When you reach Malaysia High Com, turn right and follow the road. You should see it. There is a also a small shop that provides various services down the road. It is located in front of an empty house. They help people to fill up forms, photocopy, and take passport photos for babies! Ning took her photo there. They placed her on a carrier covered with blue cloth. Guarantee usable.
Wah, collected at 1pm sounds like a breakthrough but now back to 2.30pm! It is better to be able to collect , say, 1 hour after submission. Then we do not need to go off and come back or wait and wait.. But it is still much better than the Myanmar's!
I must say that you have done a great job in explaining the details and steps in renewing our malaysian passports.
Otherwise, it's a headache getting the correct information, and i believe most of the people took leave to get the new passport.
Wow, i didn't know nowadays we can transfer the re-entry permit to a new passport with just singpass??? So is it a print out that you must carry with your new passport or something else?? I still prefer the chop on the passport...
Hi Thomas, I also read a couple of blogs before I went for the renewals but those were like 2 years old. So, I decided to do the same to share..
About re-entry permit, yes. After you finished doing online, you just need to print the copy out and carry with you. I believe the PR status is already in the Singapore immigration computer system. What they mentioned in the website is that we need to produce the printout if we are asked.
It was so easy. Eventhough they said it takes 24 hours if you are residing in Singapore, when I did , it was instant. A bit like doing an online purchase. : )
However, mine was not expired, just a transfer to new passport. Those expired would need a few more documents..
For your reference : -
http://www.ica.gov.sg/page.aspx?pageid=152&secid=150
I find that FAQ very useful : -
http://www.ifaq.gov.sg/ica/apps/fcd_faqmain.aspx?qst=2fN7e274RAp%2bbUzLdEL%2fmCxs7iwcgv8gv2atNDOvsLCiRERhRgDO9qtxBJn2NERFLRhEeDW2Ds%2fD3uABBIlIDio89kMVI2s4%2fqpCqmCjnQCNalkqmZt6M477XPsFz9%2b8L2DWlmh0QwAFWFmroLvMKqGpUHtoN%2b9o8Snn4hqfmCqeYz584DYz%2b7MGt%2bFTCvi55XLajcdQf8duWH4J54AqP0H%2b%2fBRVbqL984sNFf4rka4b68G8QO6KGQ%3d%3d
Thanks for taking time to list down everything to the minute details. It's really really helpful!. Maybe the "Official Website Immigration Website of Malaysia" should have a link to this blog-entry. :)
Kudos on mentioning about the transfer on the re-entry permit too. So easy!
Hi Jean, I am glad you find my blog about this topic helpful. Provided the process is still the same for some time, or else, my blog will not help much. : )
Hi All,
I just done my TRANSFER Re-entry permit for my new Malaysia Passport, is instant approval!! just print out that sheet of paper and keep well.. System can allow only to print one but you can save the file in your own PC and....hmm u know what i mean
Hi Jefefe, when I did mine, I entered wrong expiry date for my new passport. I printed. Then I realised. At that time, I had not log out or exit, so I went to redo, and print again with the correct one. I wrote to Sgp Immigration to ask if it was ok, and they said no problem. Ya, so instant and efficient. That's why I am PR here!
Hi,
I am having difficulties downloading IM42 form from the website >.<
Seem like the server down all the time.
Do you happen to save a copy in pdf format can you pls send it to me at shoppingQ123@gmail.com
TQ, I need it urgently..
Hi Shopping, sorry, I did not keep one. I believe many people are renewing passport these few days due to holidays, I noticed many people is hitting my blog on this topic this few days, so the IMI website must be experiencing the same thing and down perhaps. Do not worry, u just go ahead to the Hi Comm, don't queue but proceed straight to counter 10 to purchase a form that cost 50cents.
hi.. manage to find the form, but the postal code is only 5digits..
May i know how do you fill in for SG address?
under Alamat Semasa
Hi Shopping, I put the extra digit of singapore postcode outside the box. They did not say anything. If u get the form, just print one or two more and bring along. Who knows if they decided to ask you to refill. And the extra forms, you can give to people especially those aunties or uncles that are not 'computer savvy' or 'don't know how to read'. They will be thankful.
Thanks and Noted :)
Will print more copies.
BTW really thank for your prompt reply.
Will need to border you if have any queries :)
Thanks Luang... It's indeed a very useful tips to us... I'm goin to renew my passport tmrw... My passport expires on Feb 2010 but I'm abit kiasu coz may not be able to take leaves for the next 3 months... Hopefully it's not so crowded there... I intend to go there early in the morning & will probably park my car at the Valley Point costs $1 per 1st hour which is still at reasonable rate... Just that I'm wondering what else can I do in between the submission & collection time?? hmmmz...
Hi Luang! Great Info and Kudos to you. Make my life much easier. In any case... as you mentioned in your blog in regards to photocopy the passport. Which page must we photocopy?
Thanks so much!
Thank you very much for your detailed information(i google it and your blog came out). it was so helpful so that I can prepared all the document early before heading to the embassy.... I hate to do the renewal every five years.... >_<
Website to transfer your re-entry permit:-
http://erep.ica.gov.sg/erep/index.do
Check wan to check, if my passport expire date is next year Feb 2010. Could i renew on this month?
I have gone on a 2 weeks Britain holiday with my renewed passport. Therefore, did not access my blog for this period.
Krypton, it is the page with the photos and details, and the reentry permit.
Lynn, no problem to renew ahead at all. Will not lost the months much.
Luang....
Thanks for ur so useful info...
very appreciate it..
Cassey
Cassey, I am glad it helped. You are welcome.
July UPDATE
- You no longer need to pay 50 cents to get a copy of the forms. You can get it for free at the guardhouse.
- You do no need to photostat your passport. Only IC from MAS and SING required, forms and pictures.
- Went there by 8 and finished everything by 825am.
- Collected the passport at the counter when i went at 315pm. No queue.
Thanks for your very informative blog.
Thx Khoo for your contribution. This will be great help : )
Hey, stumbled across your blog entry thru a hopeful google search. Just wanted to say thanks - takes the guesswork out of the process and helped me to overcome my procrastination about the process. You've done a real public service.
Kheng, I am glad my blog still helps : )
hi,Luang,thanks for your detail in blog,can I know is there got any food court,kopitiam or other food shop for who want to take a lunch when waiting for collection?Because I will going to renew my passport soon.
Sammi, perhaps the best is to flag a cab outside the high comm gate to the nearby Great World City. You can shop and eat there since waiting time is quite a few hours. Walking out might have some kopitiam but nothing seems to be interesting to kill so many hours : )
Hi Luang!
Thanks!
btw take a bus to Orchard Rd, only 3 bus stops away. And u can shop there till 2pm!
Hi Krypton, you are welcome. Thx for your contribution. I shall add to the body of the blog for reference.
They have posted the procedure for the application of Malaysia Passport:
http://www.kln.gov.my/uploadimage/singapore/14052009024005.doc
IM42 Form can also be downloaded here (pdf format):
http://www.malaysia.org.au/downloads.html
Hi Jennifer, thx for your contribution to help our fellow friends : )
Dear fellow Malaysians especially Luang,
I was fretting over my passport renewal as I need to go on a trip next month and was worried that my passport could not be renewed on time. I have to admit that it is a nightmare everytime I renew my passport. I came across your blog and the valuable feedback from others. It is the most helpful information I can find anywhere. (pss...Malaysian HICOM seriously needs to upgrade themselves on their website and technology). Thank you so much for all the help and cheers to all Malaysians staying abroad.
Ceci
Dear Ceci,
I am sure all of us share the same experience and sentiment of passport renewals!!!
I am very encouraged by all your comments. I did not expect it to be able to surface on google that much. I am really happy that it helped and also, I am happy that some are giving us up to date input so that the info is not stale.
Hey Thanks man for the ultra useful details! The malaysian imigration website should really hire you! Kudos!
-yyy
I am glad I can help through a blog. I cannot imagine working for them :D
thanks for the detailed information. how do you pay the S$128? will they accept cash?
Yes, cash.. : )
Thanks for your post ... very useful! Good Job!
Thanks luang! The information helped me and my partner a lot. And in fact, when we were queuing at counter 11, waiting to have our forms verified, we spotted the guy ahead of us using your blog as a reference (he had it printed out, whereas I had it on my iPhone :p).
Another thing to point out, the lady at counter 11 actually handed us a form to fill up. It is a form to register with the high commission all Malaysians working/staying in Singapore. We need to fill it up and return it to the counter lady when our queue number was called. Need to paste a passport-sized photo on the form. So must remember to bring an extra photo ya!
Hi this is going to sound silly. But will they allow collection on a nother day? Casue I have to attend something else from 3.30pm to 4pm right smack in the middle.
Hi A Ya Mu, sorry I do not know how to type Chinese. I am Melayu educated. But I can read some simple words like A Ya Mu. I learnt it from dictionaries when I had to write Chinese letters to my parents when i studied overseas in the late eighties and early nineties.
I am still laughing at what you told me about someone actually printed my blog and brought it along !! This is so funny but it made my day.. Your way is more hi-tech.
I will add your comment about additional picture to my blog, thx.
Hi Anonymous, I really do not know what will happen if you fail to collect your passport on the same day. Will they trash it or sell it? : ) (Just joking)
But you better ask them or change the day you go.
All the best!
SOS! I need to confirm if I able to use the passport and go back to Malaysia the next day? Is it if I submit the re-entry permit online, I need to wait for approval also? If this is the case, then I need to travel down to Lavender to get instant 'chop' of re-entry permit?
Oh, I already know the answer- only possible to do the reentry permit (transfer) the same day if only going down to Lavender..
Glad to find this blog. Thanks for all the information. I am going down in the morning but i have problem filling up the form. Hope there will be people kind enough to help me.
I suggest someone can post a link with the form fill up or comment in english. The site to download the forum said that the english version is under construction. Think it is going to take a long time ..
Bird, when i did my on-line reentry application, I got it approved instantly eventhough it did not guarantee the same day. I think in case some people has some different condition that might not get instant approvals.
Fox, ya, doing a English/Malay version of the form is a great idea.. and example how to fill in..i will do it when i next find a bit more time., or anyone is kind enough to send one over : )
I already renewed my passport today. Morning- need about 1 hour. Reached there 750am, queue no. I34...
I went to collect @ around 140pm, my queue number is Q29. Finish everything by 215pm :) And yes, I managed to transfer reentry permit afternoon when i reach home to use internet.
Walked 7 minutes to the aircon coffeeshop, there are plenty newspapers, magazines for ppl to read. (if you are lazy to go shopping @ orchard) .
Transport: 32- Commonwealth MRT - High Commission. 740 also (if not mistaken), Clementi mrt, Queenstown mrt, Commonwealth mrt.
Taxi: from tiong bahru mrt:3 minutes only!
$4.20 peak hour,
$3-4 non peak hour.
Many thanks..
Thanks Bird for the update, I will post your updates to my blog to share with the rest....
Fox, if you proceed to the High Commission there is a counter where you can paste your photo (they provide free glue), beside the counter there is a bulletin board, where they exhibited translated forms in Chinese, English, and Tamil. You can have a better idea over there.
Guys, I found this link on the internet just as I was going to renew my passport this week. Helps for those who needs translation as it labels in English the descriptions, which makes it easy to fill up after that.
http://www.malaysianconsulatela.com/Forms/Form_IM.42Translation.pdf
Hope it helps others like it did for me.
My wife is going to renew her passport on tomorrow... Is really worry what stun that our dear Malaysia officer will be playing? Their efficiency just like Malaysia corrucption rating, keep deteriorating...
Hi 1Malaysia, guess all of us have the same agony. I seldom hear other country people need to read up a blog before getting passport renewals.
However, from my experience, the Malaysia Hi Comm in Singapore has improved quite a lot from last time.
But of course the pace cannot beat anyone outside the gate.
Hello, I previously signed in as anonymous and enquired what happens if we do not collect our passport that very day we applied for it. Apparently they give you 3 months to collect it. Anyway, I didn’t want to risk anything. So I applied a whole day’s leave on 6th October. Reason being its mid-week, it’s going to be exam period and I need to do it soon before the school holidays approaches. So I brought the whole loot to the office to photocopy on Monday, only to realize that I couldn’t find my BLUE NRIC. I searched high and low and sms-ed my Ah lau who was at home to look for it. But alas, I couldn’t find it. So I googled for RENEWAL OF PASSPORT IN JOHOR BAHRU. And to my dismay, nothing much came out unlike what we have here in Luang’s blog. Anyway I decided to go and do it in JB.
I left home about 7.45am (same time as I leave for work) dropped my precious at MIL’s place, top up petrol drove to JB. Reached Wisma Persekutuan at 8.30am. When to the shop got my photo taken 4 pieces, at RM10. Ran up to second floor submitted my documents. Lady asked if my Malaysian IC (MY KAD) was in good order (as in the microchip) I said dunno never use before? She sent me downstairs to the other end of the building with a glass door reading “KIOSK” No one was there other than the 2 officers. I tried to use the machine as suggested by the lady upstairs. You only need 1) Your thumb (for the thumbprint) 2) Your old passport 3 ) MY KAD 4) MYR $300 in old notes (machine does not take in new notes) after verification, as in your name, your height, your address and your phone number. (no need forms!)The machine gives you a receipt. Take the envelope at the machine insert your old passport and 1 photo inside and submit it to the officer there. The receipt says to come back 2 hours later. So I went for makan at PUSAT PROFESSIONAL where I use to lepak when I was doing audit those days. Stroll around and yes they still have those people hanging around trying to sell you the forms. Adoi. Off and on there are still people coming in to make passport. I remember 10 years back, my ah lau and I were queuing to do my passport at 6am in the morning. Ah Lau was in disbelief! Gone are the days where the officers say .”NO MORE NUMBERS” No need to be kancheong spider liao. After makan, I went to the waiting special room where those privileged got their passport done up without going to the 2nd floor ( those above 55, those below 2 and those who are pregnant) I deposited my receipt into a box, even it was way before 2 hours I just sat there tried to watch TV and read the newspaper. Before long about 10.30am they called my name. I signed at the back of the passport and WALA!!! DONE under 2 hours. Parking was $1.70 per hour. I didn’t know what to do next. Go home? Go shopping or go to work? Ahhh 100% pleasant with the whole thing!! KEARAH PENCAPAIAN WAWASAN 2020 MALAYSIA BOLEH!!
Now I just have to search for my BLUE NRIC
Hi Sinnus, thx for your detail information for renewals at JB. Sounds cool and I believe it will help our kawan-kawan who are able to go JB to renew. My brother recently renewed at Batu Pahat. Also takes about 2 hours. He was happy. I still do not understand why the one at Singapore must submit in morning and collect in the afternoon. They shld just open for whole day, and let people collect in 2hrs if they need that long.
The Malay officer helping out at the Malaysia High Comm's instant photo machine is of great help. He was directing everyone that come his way asking all types of questions. I printed the form on two sides and he even walked to the counter to pick up a form for me! What can I say - awesome help I got!
I must say renewing passport is a breeze right now and any better would be to have online submission!
I went there at 11am and got the queue number 1175. I was very surprised, I was only thinking to try my luck at 11am.
My advice, just don't ever drive to Malaysia High Comm. I got fined - $150 for parking on the single white line!
Yes, I also find him nice and he was the only one that has a personal touch when I went. (I believe it is still the same person). The next person that go, pls tell him, "Bravo, keep up the good work!"
Going at 11am or before the submission counter close is good, that will shorten your day at the High Comm, but there is just a risk that if the day is crowded, it might exceed their quota.. then have to return another day.
If Mr. Instant Photo would help to compile a statistic of numbers of passport submitted, that will be so helpful! : )
I am sorry that you got fined. I believe, it is a common place that warden can hit their target easily.
Does the passport no. change when the renew by issuing a new passport?
Yes, changed. And they will state the old passport no. on the last 2nd page of the new passport.
Hi Luang.
Can I check with you if I'm going to renew my current passport, do I need to being my old passport (from long time ago, before my current passport) too?
Many thanks!
Hello, just need to bring the old that is expiring. Those older ones need not bring.
I think all of us are somehow inflicted by this paranoia that we do not have something with us that they will ask for out of the blue.
Hi Luang,
Thanks for your reply! Yes I'm very afraid they'll ask for things that I didn't bring, cos I'm taking 1 day off to go apply. I don't want to have to come back again.
I check their website and it's not useful at all. It said I need to bring my BC as well. Argh!!
Sorry I've another question.
Do they accept NETS or Credit Card for payment?
My passport photo is 3.5cm by 4.7cm. Think they'll be very very strict over the 3cm missing? haha.
As far as I remember, they take cash only but I might be wrong in case they have nets but not credit card lah.
It is also good to bring the exact amount of money...somehow, I saw at one stage the cashier was not there and the people got no money to change! So, just bring the small notes also.
I did bring my BC and they did take a look.
For photo, if they don't accept yours, at least there is a photo machine within the area of passport making that you can take, guarantee accept.
Just wondering if the passport can be renewed on a weekend in JB? In addition, may i know the location to renew the passport in JB.
Thank you.
http://www.imi.gov.my/index.php/en/departmentbranchesatache/pin/state-immigration-of-johor
Office Johor Immigration Office
Address 1st Floor ,2 & 8 Block B
Federal Complex,
Air Molek Road,
80550 Johor Bahru
Telephone 07-2244255
Fax 07-2231740/2240542
Passport
Monday - Friday : 7.30 a.m - 1.00 p.m and 2.00 p.m - 5.30 p.m
For Immigration at Federal Territory Putrajaya, Kuala Lumpur and Labuan, Selangor, Negeri Sembilan, Malacca, Johore, Pahang, Perak, Penang, Perlis, Sabah, Sarawak
Saturday - Sunday : 8.00 a.m - 1.00 p.m
For Immigration Office at Melaka, Negeri Sembilan (Seremban), Pahang (Kuantan), Perak (Ipoh), Selangor (Shah Alam), Federal Territory Kuala Lumpur (Damansara), Johore (Federal Complex), Penang (Seberang Jaya), Sarawak(Kuching), Sabah (Kota Kinabalu)
Sunday - Thursday : 7.30 a.m - 5.30 p.m
For Immigration Office at Kedah and Terengganu
Sunday - Thursday : 8.00 a.m - 5.30 p.m
For Immigration Office at Kelantan
http://www.imi.gov.my/index.php/en/services/operating
Why not you give them a call to be very sure?
Will I get back my original passport after making the new passport? This is because I have some visa's on my old passport which have yet to expire. Oh and one more thing, I heard that if you make the passport in Singapore, they will give you the old version (non-biometric). Is this true?
Yes Julian,you get back the old passport. But I am not sure if eventually you need to transfer the visas to the new passport.
There is no sign that the new passport I got from Msia Hi Comm in Singapore is Biometric. For Singaporean's, theirs have a logo to indicate. Do you know how would I know? Then I can check my passport.
Hi Luang,
My mom is a Malaysian (from Pontian, Johor) and she is applying for PR at the moment (still waiting for the outcome within this 3months). However, her Malaysian passport is expiring next yr on Feb.
Do you, by any chance, know of anything about this :
1) Need she renew her passport now? Can she renew at the place you just informed in your entry?
2) What about the visa (etc) now too (while waiting for PR status)?
Please email me at chemistrycharm@hotmail.com
I hope you can help me with this please? I do not know whom to ask regarding this matter. Thanks so much!
Hi Wyda,
It is good she renew now. For travelling overseas, passport validity needs to be at least 6 months. So, she can renew now. But if she is not travelling, she can wait until anytime before February. To transfer Singapore PR from expired passport to new passport is very easy, can be done on-line.
If I am not wrong, she can renew her Malaysia Passport in Singapore only after she got her Singapore PR. Now she can renew in JB, Pontian or Batu Pahat, or any Malaysia Immigration Office in Malaysia that is convenient to her.
Usually, all valid visa has to be transferred to new passport. But I am not sure, perhaps custom allowed in the initial stage to carry both passport together, ie. expired one that shows valid visa, and new one shows validity of passport.
Not sure if I have helped in anyway.
Hi Wyda,
I think that since you will receive back you old passport along with your new passport, all you have to do is go down to ICA with the old and new passport and ask them to stamp the temporary pr visa on the new passport.
Hope this helps.
Cheers
Hi Laung,
I have this prob that i would like to share with u and other readers..
I got married in Spore in year 2005 and I didn't register with the Malaysian gov't that I got married overseas. I am due to renew my passport this week..should I put my status as married or single.. I did some checking on the internet that i have to register my marriage within 60 days. Now that I way overdue..will there be any charges?
With regards to marriage registration, it never occured to me about registering with Msia Hi Comm! :P
I am also married in Singapore, never registered with Msia Hi Comm, filled in the form to renew passport as 'married' , and no problem!
But of course, if you learn that the right way is to register the marriage, then it is best you do.
I found an info about charges in this link but not sure how accurate : -
http://simplyus.info/2009/09/marriage-registration-procedures-at-malaysian-high-commission-in-singapore/
hi Luang, first of all, thanks alot for sharing this here, it was a nightmare to me whenever comes to renewal of passport ;((
Just to share my experience with the rest, i reached there abt 730am yesterday, it was raining heavily. I dropped off at the main gate to exchange my pass, & the officer directed me to the office. A lady came around 750am & checked our docs before allowing us to queue to take Q no for renewal. it was quite chaos as everybody is rushing over to show her the docs. It was then i realized we hav to paste our photograph at both pages of the form, 1 in front & 1 at the back, just below "keputusan". It was not stated there in the form though. She told us to write down our contact no. at the 1st of the form too. I saw her telling of the applicant to make photocopy of both her front & back passports. As i've already zapped the front page of my passport, i went to zap for the back page only. When everything is done, I was allowed to Q to take Q no. from the counter.
when it came to my turn, the officer didnt even take a look on my passport photocopies. I zapped my birth cert too, but what she sighted is just my Msia & sg ICs, both original & copies. and then she issued the Q no to me, it is no. 22.
Hmm so it seemed that that lady doesnt really know the requirement, & i wasted my time to make photocopy of my back passport, btw it cost me 20 cents ;P
When i left there, it was around 930am. Btw, they accept cash payment only. i paid S$124 for renewal of 32 pages passport.
Note that when you are leaving the bldg, u are supposed to leave from the side gate & walk to the main gate to exchange ur pass again. The officer allow me to enter from the main gate in the morning was bcoz of the rain, otherwise applicants are to take the side gate at all times.
I was back at 2pm to collect passport. although i was half an hr earlier than the collection time, my Q no. is 28 ;( but the actual collection is very fast! i collected mine & left the building around 250pm ;)
Also transferred my REP online this morning, everything is done!
Ohya, i accompanied my bf to rewew his sg passport at ICA building last mth. it was sooo efficient compared to ours! he basically just hv to fill in his particulars, provide credit card details for payment, then dropp the application form in the box, and is done! when the passport is ready, ICA will send a notification to his mailing address. he can then an appointment for collection. go down to ICA at the appointment time & collection within 20 mins!
hopefully to see some similar improvement 5 yrs later when i renew my passport again ;PpP
hi Luang, first of all, thanks alot for sharing this here, it was a nightmare to me whenever comes to renewal of passport ;((
Just to share my experience with the rest, i reached there abt 730am yesterday, it was raining heavily. I dropped off at the main gate to exchange my pass, & the officer directed me to the office. A lady came around 750am & checked our docs before allowing us to queue to take Q no for renewal. it was quite chaos as everybody is rushing over to show her the docs. It was then i realized we hav to paste our photograph at both pages of the form, 1 in front & 1 at the back, just below "keputusan". It was not stated there in the form though. She told us to write down our contact no. at the 1st of the form too. I saw her telling of the applicant to make photocopy of both her front & back passports. As i've already zapped the front page of my passport, i went to zap for the back page only. When everything is done, I was allowed to Q to take Q no. from the counter.
when it came to my turn, the officer didnt even take a look on my passport photocopies. I zapped my birth cert too, but what she sighted is just my Msia & sg ICs, both original & copies. and then she issued the Q no to me, it is no. 22.
Hmm so it seemed that that lady doesnt really know the requirement, & i wasted my time to make photocopy of my back passport, btw it cost me 20 cents ;P
When i left there, it was around 930am. Btw, they accept cash payment only. i paid S$124 for renewal of 32 pages passport.
Note that when you are leaving the bldg, u are supposed to leave from the side gate & walk to the main gate to exchange ur pass again. The officer allow me to enter from the main gate in the morning was bcoz of the rain, otherwise applicants are to take the side gate at all times.
I was back at 2pm to collect passport. although i was half an hr earlier than the collection time, my Q no. is 28 ;( but the actual collection is very fast! i collected mine & left the building around 250pm ;)
Also transferred my REP online this morning, everything is done!
Ohya, i accompanied my bf to rewew his sg passport at ICA building last mth. it was sooo efficient compared to ours! he basically just hv to fill in his particulars, provide credit card details for payment, then dropp the application form in the box, and is done! when the passport is ready, ICA will send a notification to his mailing address. he can then an appointment for collection. go down to ICA at the appointment time & collection within 20 mins!
hopefully to see some similar improvement 5 yrs later when i renew my passport again ;PpP
My Singaporean husband did his online. No need to go, then when ready, ICA sent him notification, and he went down to collect!!! Let's continue to hope : )
Thanks for your effort and value info.
Patrick, don't mention. I am glad my blog on this is still outdated.
Hi, Luang,
i am ch,
as u mention above : The IC must be new, 'My Kad'? what you mean new"myKad"? is it the ic must have a logo "mykad"?
Hi, Luang,
as u mention above : The IC must be new, 'My Kad'? what you mean new"myKad"? is it the ic must have a logo "mykad"?
Hi ch, you can google for 'my kad ic malaysia picture' or try this http://media.photobucket.com/image/my%20kad%20ic%20malaysia%20picture/gracealyssaong/msianIC.jpg
The IC is written 'My Kad' on the top left hand corner next to the malaysian flag'
sorry, i mean top right hand corner.... My Kad
OMG, my 1 dun have leh, so they dun accept?
I saw a couple without My Kad IC when I renewed my passport in the Msia Hi Comm in Singapore and was rejected.
wow, sad .so if want to change new ic(MyKad),can be done at Msia Hi Comm in Singapore ?
IC can only be done in Malaysia.
If you go and collect IC in Malaysia, might as well do passport there, I heard it is faster and easier.
Hi.. Thanks for the very detail info! My passport was issued in Sabah, I am currently staying in Singapore.. Anyone knows whether I can renew it in Johor?
Alvin
I am pretty sure you can but why not give them a call to check it out.
Many thx to Luang for her earlier nice efforts,save my day :)
I took a cab at Red Hill MRT stn & arrived there 7:15am,was 35th in the Q ! The guard told me the earliest one was already there by 6:30am.
Now can confirm that there is no need to photocopy your passport,photo with specs on are OK,but must be in blue colour background. The renewal fee for passport of 32pgs is S$124.00,cash only. Get the exact amount of money ready,don't expect the cashier to accept your big notes.
My Q no is 34,after making payment it was only 9am,reached home ard 10am,can take a nap & lunch later before going out again for collection at 2:30pm.
The quota for today is only 160,that means if you come after 8am,very likely there will no more Q no for you. Anyway this is still better compared to when the Highcom was at the temporary premises at High Street 5 yrs ago,there was already around 100 in the Q by 7am!
So get your Mykad,Singapore IC & the photocopies,passport,photo & money ready,don't be kalam-kabut upon reaching there,once only in 5 yrs though. Selamat membarui pasport anda :)
You are welcome. Great you get yours done. I noticed during holidays seasons, my blog stats got very high heat reading abt this blog. So, perhaps next time go during non-holiday period, Q will be easier. : )
Wish to add one more thing. I went to Lavander ICA to transfer the re-entry permit immediately after collecting my new passport this afternoon.
For the transfer,no more ICA authorised stamp in my new passport,at the end the officer just gave me a print-out which I am pretty sure is similar to what we can generate online. So don't waste your time going down to ICA if you can do it online.
Thx, this will help others to feel confortable doing the singapore PR online. With the paper, I printed online, the custom at times look at it at times don't.
My experience to share:
24th Dec '09
~20 mins Taxi fr TPY Lor 1 ($10)
Arrived - 7.55am
Pass ID - I68
Photo taking Q no. - 28
Took Photo at - 8.45am
Immediately pasted the 2 photos & queued at Counter 11 until 9.12am. Got printed slip with no. 1089 which means if you come 5 mins earlier than official opening time, you will be the 89th person(For peak season/Holiday time).
They were serving no. 1021 at 9.20am when I decided I needed some food and had enough time for it. Went out(without returning pass ID) & turned left till the end of the road, was Esso on Right & SPC on Left. Turned left at that juction, found a small eatery called Eastern Cafe(took ard 7 to 10 mins to reach). Had Iced coffee(1.10) & Nasi Lemak(3.50). Wolfed them down in less than 15 mins even though both weren't nice. Reached back at 9.48am, queue no. 1034 was being served.
In the beginning the progress of the queue being served was quite constant 15 mins for every 10 no.s But somehow after 1030, it became much slower even though still 3 counters serving. Either there is a break time & the people covering are not as efficient or due to higher no. of people coming for other purposes other than renewal of PPT. The 3 counters also serve these people. Finally got to my turn 1089 at ard 1150am.
From 9.20am till 12noon, rate the queue was served was between 15 to 20 mins for every 10 no.s. So use this as gauge if you want to cabut & do some errand or for some food.
Collection was a cinch. This time get a Q-Pass at the Guard Hse. Your no. will be called up in groups of 10 at a time. One staff was even there to ensure you actually queued in your Q-Pass order. Such things may only happen in Malaysia in my dreams..
I noticed they were still serving people yet to submit with no.s ~135 at 3.30pm
I was in & out so fast that I did a "Transfer" & got a rebate on the bus when I left(Means I spent less than 30 mins to walk in fr bus stop, collect, walk out back & wait for the bus).
Other points to take note:
- It got real cold inside when it rains, so remember to bring a jacket accordingly
- No more 50 cents for form. Obtainable free at Guard House.
- They let you keep your spectacles on for the photo.
- You can use form printed double sided yourself from internet but if you do & fill it in before going, still on the actual day check the reference no(Somewhere top left) & compare with the one at the guardhouse as they may revise the form version & the copy you printed out may not be the latest version.
- Try to bring exact cash(SGD6- accepts both bills & coins) for the photo machine as it only give back balance in coins I think. So if the machine runs out of coins(If everyone uses SGD10 bills) you may not get back your change.
- You will save a lot of time if you already have your own picture & can skip the photo taking. I reached at 755am & had to wait 50 mins to take mine. Furthermore at a photo shop, you can get it done with "value added photoshop effect" & also buy the digital copy for future use.
- Main Photo criteria photo:
o- Light blue background
o- Top must cover shoulders(no sleeveless)
o- Wear dark coloured clothes
o- If wearing headgear(Tudung), cannot cover all of forehead.
o- Dimensions are 5cm by 3cm.
o- Chin to top of head shall be 3cm
o- Left to right of face shall be 2.5cm
o- I heard they are strict at the embassy in SG so means take off all piercings & tame any tornado hairstyles.
o- Must be Matt(cannot be glossy)
- You must collect in person since during collection, they scan your thumbprint for verification
Final conclusion:
If you come at 7.58am at non peak period(May) you will be no. 31 & get your turn at 9.05am..
If you come at 7.15am at peak period(Dec) you will be no. 34 & get your turn at 9.00am.
If you come at 7.55am at peak period(Dec) you will be no. 89 & get your turn at 11.50am.
Final Final Conclusion:
If possible do the following:
1 - Get your photo done before coming
2 - For short waiting time:
o- Come at 8.00am during off peak time
o- or come before 7.30am during peak season
thx kRc. Good info, i will post it into the body of my blog. Very helpful..
Many thanks for everyone who have contributed, the information is really helpful. Let me share my experience today (Dec 29).
There are 4 main queues (3 if you don’t need to take passport photo).
Queue 1: The first queue is to exchange a security pass to enter the High Commission. I arrived at about 7.45 and queue ran from the guard house to the entrance of the High Commission. My pass number was 120. The queuing time here was about 45 minutes.
Queue 2 (If you do not have photos): As soon as you enter the building, get a queue number for taking photo. As mentioned by others, the cost of the picture was S$6 (notes and coin accepted). My queue number was 58 while the attendant to the photo booth was serving number 12. The queue number moves pretty slowly. I think about 15 to 20 people have their pictures taken each hour. My advice is to queue for Counter 11 (Queue 3) as soon as you have obtained the queue number for the photo taking.
Queue 3: This is when you queue for a queue number at Counter 11. At Counter 11, they will check to make sure you have with you all the documents (Passport, Singapore NRIC, Malaysia MyKad) and photocopies of Singapore NRIC and Malaysia MyKad (I made a photocopy of my passport but this was returned to me). They will check if you have the right photo. Once they have gone through these, they will issue a queue number to you. It is not clear to me if they will issue you a queue number if you do not have photo with you. I thought I saw someone got kicked out of the queue because he did not have photo with him. On the other hand, there was a guy right in front of me got a queue number even though he did not have his photo taken yet (his photo queue number is 110!). As for me, my photo taking number was called while I was on the queue at counter 11. Fortunately, the kind soul behind me agreed to let me step off and come back in again when I am done taking photo. By the time I got the queue number, it was about 10.30 and my queue number was 1114. At that time, they were processing 1047.
Queue 4: This is the queue to submit your application. You approach the counter when your number is shown on the board. The counters are 7, 8 or 9. Once your application form is verified and processed, you would join Counter 6 for payment of S$ 124 (interestingly the notice board indicated the fee was S$ 128 while the counter window has notice indicating the fee was S$ 124). The queue in Counter 6 is short. So, I would not even call it a queue. Once you have made the payment, you are done with application. You can collect the renewed passport at 2.30 the same day. As for me, by the time I am done, it was about 12pm.
Collection is easy. I think many have outlined the process. I shan’t repeat it here. As for my experience, I arrived at 3pm, my queue number is 118 and I got my passport by 4pm.
KKH , thx for your contribution
Renewing passport for an elderly person - My experience.
Went there today to help renew my mum's passport. The queue was already 30 people long (cleared quite quickly though) when we arrived there at about 7.50 am.
The guard asked how old my mum is (she's 67) and gave her an "E" pass (I assume it stands for Express) and myself a V pass. You can exchange NTUC linkcard, POSB atm card, library card - basically most cards with your face or name on it - for the visit pass. Mum didn't have any of these cards so I used my IC and my Courts home card (both are mine). We were also given a form to fill in (it had green boxes and a barcode, looks a bit diff from the IM42 form I downloaded) and it came with a little checklist of things to prepare attached to it. I refilled in this form just in case.
Once we got into the building proper, we were greeted by a crowded waiting area with two long queues - one for passport processing and the other for photocopying service.
There was a crowd around the photo booth near the entrance. I asked a lady there if she was in the photo queue and she said yes but everyone was just staring at the booth for some reason. The guy manning the photo booth gestured for my mum to go next, I'm assuming it's either because of her E pass or the rest of the folks already had their turn and were just waiting for their photos to be printed (hence the staring at the booth stance).
Paid with an SG$10 note for the $6 service (machine rejected one of my plastic $10 notes, luckily I had a few on me) and got the change in 4x$1 coins. The photo booth guy told us to proceed straight to counter 10 since I already had photocopies of my mum's IC (myKad and Sing blue IC).
We went to the line for counter 10 which is a special lane for the elderly, those in wheelchairs and people who are incapacitated in some way. There were three other guys waiting there. It didn't take too long before it was our turn.
Mum's passport was processed at about 8.25am. After that we proceeded to the cashier counter to make our payment. Upon paying, she handed us a queue number and told us that our number will be called at about 9.30am for collection, so just wait awhile.
So we waited. Our number got called at about 10.05am. Collection was a cinch. We just went to the counter, gave the lady our queue number, mum signed her passport, we were issued a receipt and that's it.
So in conclusion, if you are in your golden years or helping an elderly (above 60 or 65 I'm not too sure what's their definition), check if you can get an E pass, which will save you the trouble of having to come back at 2.30pm to collect your passport.
Additional notes:
- I wrote the last digit for our Singapore postal code beside the last box.
- A guy in blue holding a tub of glue was helping folks in the main queue (it rhymes!) to paste their photos and answering general questions. Mum's photos were pasted by the guy at counter 10. I had to include this info in because I had a nightmare that there was no glue available in the High Comm and then we had to come in another day. LOL
- An elderly guy ahead of us at counter 10 was asked for a photocopy his old passport so he had to go join the photocopy queue. Luckily I already had a photocopy of mum's old passport (front, signature and re-entry stamp pages) so I just gave this copy which was checked quite thoroughly and signed by the counter guy.
Thx Nina for your contribution. For once I wish I am in golden years!!!!!
I read from website that 2yrs passport cost RM100. Is this true?
Does anybody knows if the malaysia immigration in johore Bahru operates on SAT and what is the operating hours? Thinking of doing it in JB, as malaysia hicomm does not operate on sat..
Anonymous, for cost of 2 year passport , you can call 6235 0111
to check.
Alex, you can refer to comment dated 16 Oct 2009 for more info abt JB timing.
Hi luang, thanks for your reply. After get the new passport, we still need to go down ICA for renew our access card right?
Yes, you either go to ICA or do it online. I prefer online. Instant renewals.
Is anyone know if we renew passport in malaysia, how we go Singapore without the PR chop on the passport? Do we need to renew the PR online before go back to Spore?
Hi, from what I know and experience...
If your PR reentry permit is expired, you just need to fill in white card, and risk losing PR.
If your PR-reentry permit is NOT expired, you can just show them your old passport with the new.
OR, you can do reentry permit online, very fast and easy, just print a copy and keep with you in new passport.
Today I went HC early in the morning 6.45am. So surprise that no one is q there....I approach the guard, he told me system is DOWN!!...ask me go back another day! ~.~
Hi, just want to contribute:
- I tried to renew passport in JB earlier this month (Jan 2010), but when I reached there all numbers were already given out before 7.30am. Also, the KIPPAS machine is no longer functioning. It seems with the introduction of 2-year passport, the demand is high and queue is very long.
- But the week after I tried to renew in Singapore HiCom, everything was smooth, I arrived at 7.30am and submitted my application at 9.00am. I believe you can still get a queue number if you arrive just after 8am at Singapore HiCom.
- Regarding the online re-entry permit, based on my understanding of the explanation on the Singapore government website, I think you don't have to print and carry the REP with you to cross the Singapore-Malaysia border. Singapore authority will not ask to see this. But it is possible in rare cases that another government may want to see some proof that you are a Singapore PR, so this paper is for them.
About the online reentry permit, it is good to print and keep a copy.
I was asked twice already out of about 4 trips I made.
thanks for the info. Disappointed to hear this - this will just encourage people not to use the online REP. In my case, I think even though I already have online REP, I will still go get a chop.
i log in the ICA web site to transfer my REP. But, the online REP given instruction to pay SGD50 dollars. Is it true?
Please advise.
Hi Iris
Shld be free unless yours expired?
They only do 160 now ... Fridays I'm not sure ... Anything more than 160 is strictly depends if e pple inside allows more numbs to be issued ... I'm still in e Q hoping for a numb ... The numb one today can @ 2am .... ?????!!!
Sounds very stressful!!
Hi Luang,
I'm holding work permit S'pore, due to my work permit expiry at next mon can I renew my passport at High Comm Malaysia ? But my passport due at next year 02/03/11.
Hi Trista, I am not sure if you can renew passport in Singapore without work permit. Aren't you renewing your work permit?
ATTN to Malaysian those who living in S'pore and intend to renew passport with M'sia High Commission in S'pore, please do take note, they change the procedure for next week, MONDAY to THURSDAY for application submission (unlimited headcount), FRIDAY only for Passport Collection. Dear members, kindly share this info to all of your friends. Your kindness will be much appreciated. Thank you!
Hi all,
My comments:
1. Yes, for this week the passport collection is on Friday. But only 220 numbers are issued a day, it is not unlimited.!
2. The first 160 numbers issued make their submission in the morning. Number 161 onwards must come back in the afternoon: 2pm-4pm.
3. Photo taking is now $7
4. Only 2 copies of your photo is required-dark top, eyebrows visible, light blue background
My experience:
- Arrived 7.25am. I estimate that there were at least 150 people in the queue outside. Apparently at 6.30am and there was already a goodly queue. I got a pass number at about 8.30
- I did not have a recent photo, but I did have a couple of old photos, so I got a number for photo taking - number 84.
Please go straight to the guy in charge and ask for a number, there were a lot of people milling around thinking they are in a queue and did not get a number. The same person is also managing the photo taking, so he is multitasking, so you must ask
- I went straight to the queue for a submission number. Because I have 2 photos with me I was allowed to queue. Someone came around to check and to help you glue your photo onto the form
- I finally got to the counter a bit before 10. I have everything but was asked to take new photo. However my form was accepted, so I did not have to stand in queue again
- I went to get my photo taken, luckily they were serving number 81, so I waited a few minutes till 84 was served. While still queuing, I did check back at the photo station to see how they were progressing, but they were very slow.
- I then went straight to the counter, waited until the current people were done and handed over my photo. I was given the next queue number - #1122 (meaning they did not hold a number for me, which was fine. The person in front of me while queuing who I chatted with got #1113). By then this was 10.15. I had been standing since 7.25!
- Went for breakfast with my new queuing-companion at Valley Point and made my way back. I was served at about 12.30pm
- I then queued to pay. Today it was very slow as the cashier would serve one or 2 people and they would process a few other applications which she had in a big stack. I was lucky as my new friend asked me to join her in the queue so I did not go all the way back. I was done at 1.10pm. 5 hours 40 minutes later! but I counted myself lucky since I did not have to come back in the afternoon!
Tips:
1. Get your photo before going - light blue background, correct dimensions (refer to other comments), dark coloured top with sleeves,eyebrows visible. Because with a couple of photos,and your photocopies your documents are complete and you can start queuing.
2. In case the photo is rejected, get a queue number for the photo taking anyway before you queue for a submission number. You can always give the number away to someone later of return it. If you need a new photo at least you have a number already and can get it done pretty quickly. Check occasionally back at the photo taking booth in case your turn is up before you reach the top of the queue. Just ask the person behind you nicely if you can step out for a moment, else bring someone with you.
3. Get your documents in order before you go, i.e. make your photocopies, etc. There is a crowd of people around the copier too.
Bottom line: Get to the queue to get the submission number ASAP! And to do this you need your documents and 2 photos (whether they be rejected later or not!)
There were many people unable to get into the main queue because they did not have their photos or photocopies, that is why there was at least one person who came at 7.30 (like me) but did not manage to get to submit their application today once 220 were already given out.
So getting your documents in order is what gets you in the queue.
And of course if at all possible, avoid the school hols.
Thank you for latest updates. It is great help to all who need.
Thanks for the update. I actually took leave this Friday to renew passports for my family. Otherwise, it will be a wasted trip. The JB passport office is open on Sunday. Does anyone know whether the new passports can be collected after 2 hours on Sundays assuming that one is very early in the q?
hi all thanks for the info, does anyone know whether birth certificate is needed when application ? i have lost my birth certificate
hi all thanks for the info.
does anyone know whether birth certificate is needed when application ? i have lost mine during move house.
No need BC. But when I went, the lady just kind of ask for fun, then after seeing said 'it is ok'
For your info, you can also get your passport renew in Johor. Tiring, but you can get it within one day. It's also open on weekends but only up to 1:00pm. So if you want to do it on a Sat & Sun, be there to queue for the number as early as 6:30am. Else, if you get your collection receipt after 2 hours before they close, you will have to collect it the next day.
FYI, I overheard the johor officer saying that weekends are only for straight forward cases only. ie: Applicant with johor addresses, and not for replacement due to lost/stolen or damaged.
i went to malaysia high comm on monday 29th March.
my experience:
8.10am
reached at 8.10am, queue for 20min, asked to filled up name and ic number, then come back at 1.30pm.
(reason being: morning accept 60 applicants only)
1.40pm
i came back at 1.40pm to get the pass at guard hse exchange of my driving license, then waited outside the hall for 20mins before we can go in (sweat). At the same time, just fill up the form that the security guard has given and dont forget to sign at the back as well.
2pm
door open, queue up if you have all documents + photocopy + photos with you. while you queue, remember to use the glue to glue up your photos front and back page.
NOTE:
-form filled up your detail with two photos attached (must glue)
-original passport
-original ic KAD & photocopy ic KAD
-original SPR ic & photocopy SPR ic
(this is what they asked when i queue up for my queue number, i prepared many photocopy of my doc, ended up only need 2 photocopies which is my malay & SPR IC only, sigh...)
2.20pm
finally got my queue number 1129
2.25pm
submit my application form to counter 7, i gave her my form+ic+passport+photocopy of malay ic & spr ic
you will be requested to have twice electronic thumb print and ink thumb print on the form itself
2.30pm
make payment at counter 11 S$124 dollars
NOTE: dont need to get a queue number, just queue up after the application is done.
2.35pm
out of malaysia high comm
for collection:
ONLY FRIDAY FOR COLLECTION
go back on Thursday 1st Apr. (coz friday 2nd Apr is public holiday)
CARPARK:
Cable Road - when you drive from River Valley Road, you turn left into Nathan Road (if you come from tiong bahru), after that turn left on the second street which is Cable Road, BUT dont park along the main Cable Road.
Along the main Cable Road turn to your right hand side, there is a "Sub" Cable Road which is a dead end road (where those landed house located), park over that side is nearer and safer i regcon.
AFTER THOUGHT:
the system at Malaysia High Comm is very, super, extra UN-ORGANIZED!
Everyone was confused; everyone was nervous; no proper instructions have given!
Is like we are putting into jail, donno what is going to happened next...omg
Such a beautiful building, and feel so empty inside, what a waste!
I am deeply and truly doubting... Malaysia Boleh (keh?)
thanks for the detailed info. im planning a trip to taiwan very soon, but my passport will expired in june. do you guys have any idea how long will it take to have my passport done? i hope i'll get it before my taiwan trip!
Definitely can get it done before June, if you go asap. Fastest to get your new passport is one day.
You're lucky to get it done on Monday. I went there on 1st April and was surprised that the queue was so short. Arrived at 7.15am and only 13 peopls in front of me. Thought hubby's 'Good luck' charm was working. Waited for 15 mins until one Indian went over to the security guard to enquire further. To my disappointment, that day was only meant for collection! I went up to the security guard and asked him why there was no advance notice given and he sarcastically pointed to me the notice pasted on his 'mansion'. Stated that due to Good Friday celebration, the submission office will be closed for the day and only meant for collection. Darn!!!
Here's the meaning of Good Friday http://en.wikipedia.org/wiki/Good_Friday
Malaysia proudly declared themselves as a Muslim country. So my dearest Malaysian kakis here, what does Good Friday mean to the Muslim? You judge it by yourselves.
The High Commission of Malaysia in Singapore has an official website http://klnportal.kln.gov.my/perwakilan/singapore but they have not much info on services offer to their fellow Malaysians. But you all can e-mail them for further info mwspore@singnet.com.sg Their reply is very fast and efficient. And that's all I like about it.
Based on my experience (3 times to the High Commission with failure and the 4th time is in near future), I think we really need to get out of the bed early. Malaysia really Boleh!!!
Today was my 4th time to the High Comm. Reached there at 7.05am and the queue was not long. Thanks God! They started to give out visitors' pass at 7.15am. 1 visitor 1 pass. Companions also need to get the pass too if they plan to go inside the building. After getting the pass, the 2nd part of the adventure was to queue along the Jervois Road, a small gate to the High Comm. Make sure you queue at the right one. Some did queue at the small gate and was made to restart again their adventure. 7.30am sharp they started to allow us to get into it. Remember NO FOOD!!! They will make you to leave them outside the building.
If you're armed with everything they wanted, just sit down and relax until another uniformed staff come out (near the submission counters) and give instructions. At first, she called out the numbers according to your visitor pass but I noticed that someone in front of me had a later number than me.
I guess all the details have been furbished by our fellow Malaysians here. By the way, do write down your contact numbers on the lower part of the form (this was requested today).
My advice -
Bring pen and glue and not forgetting the wet tissue if you're a clean freak, to clean your right thumb after inking.
Get additional form from the guard, just in case no amendment is allowed on the form.
Photos can be taken at Block 77 or 78(a shop facing Ganges Road dealing with Immigration submissions). A nice guy who is patient enough to take my photos 5 times to make sure that everything is right. It costs $8 for 4 photos. Open at 9am.
Last but not least, be street smart. This is essential.
Good luck again!
Firstly thank you for all of you to share your experiences at here. I would like to share my experiences also.
I was renewal my passport in this morning. The queue was already 80 people long when I arrived there about 7.26 am.
07.26am => Queue for get the pass number is I82.
07.50am => Queue for get the number to submit application form. Wait until 8.30am the counter only open to give us the queue number.
10.00am => wait until 10am only can get the number: 0074.
11.50am => wait until around 12am only can submit my application form. I was suspect them that they REALLY CAN finish to proceed first 160 numbers in the morning section (8am-12pm)??? Really hard to believe it~
12.10pm=> made the payment at counter 6 - $124.00.
Collection on Friday 11am-12pm.
12.15pm => out of malaysia high comm. and go back office to work.
FYI:
From 15 March 2010 onward
MONDAY to THURSDAY for application submission (220 persons/ day),
FRIDAY only for Passport Collection.
Thanks to all who shared their experiences earlier. I would like to contribute an update on the situation from my visit today (with my mother), Monday 12 April. Also took opportunity and spoke to the 2 staff there who were checking on "proper" completion of documents to gather more information for this update. (btw, i must commend them for being pretty helpful and friendly - probably more so after the mad morning rush)
Summary
1. "Regular" passport renewal
a. As posted by Ellis and some others before, currently they accept 160 applicants in the morning from 8 to 12noon. Next 161 to 220 will have to be 2-4pm.
b. Collection is Friday from 8am to 4pm (excluding lunch which is probably sometime from 12-2pm)
c. This new system is "on trial" since 15th March 2010. That means, well, future visitors would do well to verify if this system changes. - met an applicant who had to withdraw her application because she needed her passport on Thursday not knowing she could not get her passport same day!
d. Charge is now SGD124. It was SGD128 - seems they adjusted in response to exchange rate!?
e. Application Form is given out at guard post. Below are some add'l notes for the form that may be useful:
i. Counter staff had glue to paste my second photo in the official section of page 2. But no harm bringing your own glue just in case.
ii. Write down your contact number at bottom of 1st page.
iii. The poskod has too few boxes. Was told to just write at the end of the address after "Singapore"
iv. Item 10. should be your passport number
v. Date and sign item 13 d.
There's one guy pre-checking your document before submission at counter 11 - whilst you queue. He was rather helpful.
f. YES, as stated by others before, best to get photo and photocopies done earlier so you can go straight to queue for number at counter 11. The "official" photocopier (read as ideal photocopy result) produced photocopy of SG NRIC and MY NRIC all on same page with back and front of ICs side by side. Best to have ready change of $7 for the photos. Note: One applicant brought photos with 2 tone (blue fade to white) background. It was not accepted, but queue number was provided.
2. "Irregular" passport renewal - for those with old parents etc
My mother is on long term visit pass and qualified for senior citizen treatment - kudos!
a. She got priority queue to enter the compound.
b. Priority to take photo - no need to queue
c. Priority for application at Counter 10. They accept 30 a day.
d. The long term visit pass was acceptable in lieu of Sg PR IC.
e. Collected her renewed passport same day after 3+ hours. Officially told as 2 hours.
3. Timings and Queueing based on today (probably changes from day to day or season)
a. If you arrive at gate at 7.45am, you get something like queue 085 at the gate.
b. Arriving inside at about 8am, I got queue 33 for the photo taking. Was quite a wait.
c. Then, queue number 94 from counter 11 at about 9.15am - was slightly delayed as I was assisting my mother with her application in parallel.
d. Paid at counter 6
e. Submitted application by about 10.15am when number 94 flashed.
f. Last queue number flashed in the morning was 145. Hence I reckon there were another 15 numbers available this morning.
g. Applicants who arrived after about 9am today probably could get the whole thing done quite fast and complete by 11am as the queues had dissipated by then. However, you take the risk of not getting within the 160 number.
h. Told to come back on Friday from 8-9am, or later. Told no need to queue that day. Can't report the future ;)
After the morning cram and rush, it did not seem too bad....having started with low expectations and some anxiety :-)
This is an excellent blog. Very helpful to those who needs info but not sure where to look. i do have a question though - my passport is expiring in Feb 2011. I'm thinking of getting an extension since there are still many pages left. Can I do that instead of renewing and getting a new passport? Any help would be appreciated. Thanks in advance.
Here's the update on my passport collection:
Friday 16th April:
Arrived 8.30am
Asked to queue by sitting in rows of chairs.
Some 4 counters opened - all issueing passports in parallel.
Collected passport and walked out of High Comm by 8.45am. No sweat!
add'l note: some who arrived to do passport application on Friday were turned away as only collection is available on Friday.
Carolyn C,
I advise you to renew 6 months prior expiry date. Mine expires on 27 Dec 2010 and I renewed on 5 Apr. They confiscated 2 months, new one expires on 5 Apr 2015 instead of 27 Dec 2015. If not travelling, then wait.
Hi,
I'm sure this question might be a bit out of place, but I don't know where else I can pose this question.
I'm a Malaysian citizen holding student pass. My passport is expiring in less than 6 months. Will I be able to leave Singapore if I want to return home? Also, can I renew my passport in Malaysia instead?
(ICA website is down, so I couldn't access it for the relevant info, and I'm kind of anxious about this.)
Yes, you can go back to Malaysia but make sure your student pass is still valid.
You can renew your passport in Malaysia, then bring old and new passport out to Singapore together.
If your student pass needs to be stamped in new passport , then you have to go and get it done after you return to Singapore.
Thank you! That helps a lot... =)
Hi, can anyone let me know where I can take passport photos for the passport renewal other than the high comm tht will be accepted.I saw somewhere in this blog tht there is a place near the high comm tht does it, but not sure where is it. Thanks
Hi,
I took mine at a shop facing Ganges Ave. I forget which block, but it's either block 77 or 79. The shop is specialized in visa applications and submissions. Not difficult to find but no signboard though.
Anyone knows if a 20 year old still need parents to go with them to renew their malaysian passsport ? hahas.
hi guys
there is an official website with the all the details mentioned...
http://www.kln.gov.my/web/sgp_singapore/passport_renewal
btw thanks lots of this website. it's a great resource pg
Hi all,
If i was to apply for my passport this coming thursday, would i get it on the next day on friday?
Very informative site. Thank you all.
Your blog has definately provided useful information.
But I've been told that i can collect my new passport the same day. Now that's total bullshit.
The black faced lady behind the sceen told me to come back on friday and ONLY FRIDAY to collect passport after collecting my money.
No improvement at all.
Your blog has definately provided useful information.
But I've been told that i can collect my new passport the same day. Now that's total bullshit.
The black faced lady behind the sceen told me to come back on friday and ONLY FRIDAY to collect passport after collecting my money.
No improvement at all.
Hi
Thanks to Luang and all who had provided very useful info above.
I went to renew my passport today (Monday 17/May/2010). Here are some updates:
1) The queue at Counter 11 to get a Submission Queue Number "SQN" for the submission of application form and documents is in accordance with the pass number secured from the guard. Hence, the SQN should be identical or very close to the entry pass number. No more rush to queue at Counter 11 on a "first-come-first-serve" basis.
2) Payment of S$124 CASH is made together with the submission of documents today. There is no need to pay at a separate counter.
3) For today, collection is as follows:
SQN: 1 - 100 ... after 2pm on the same day.
SQN: 100+ (processed in late mornings) ... after 3.30pm on the same day
Submissions processed after lunch ... collect after 2pm tomorrow
- According to the woman directing human traffic, this is new "...starting today". In the last 2 months or so, they tried Mon-Thur for submission, Fri for collection but inexplicably and unexpectedly, revert to the above-mentioned timing today.
4) I reached guard-house at 7.30am and got Pass No. 35. I noted that by 8.30am, people were streaming in with Pass Nos. 100+
Luang, to answer one of your earlier query, according to info on: http://www.kln.gov.my/web/sgp_singapore/passport_renewal ,
"
All biometric passports issued since 2002 will be valid for 5 years only from the date of issue and will not be extended...
... On March15, 2010 the High Commission of Malaysia in Singapore started issuing ICAO compliant E-Passport (48 pages) to replace the current Biometric Passport (32 & 64 pages)...."
Rgds
Well done Luang and all
Hey u guys have provide great information and very helpfull indeed.
I have done my passport renewal on the 18th this month and got it on the same day .. it a very big change compare to years ago :D
I have also done my REP transfer ICA on line and got is approved a few days later .. no bad too.
But just to check with u guys, did anyone here ever ask by the Singapore Custom officer to show him/her your REP transfer print out paper ?
Thanks again for this great information :D
Yes, I was asked to show REP orintout a few times, not all the time. No problem with it.
i went to renew my passport today, May 26, 2010. Reached there at about 7.45am and the Q no was 46 and i finished at abt 9am.
Besides the high comm, you can take passport photos for the passport renewal at Blk 77, Indus Road..the guy is very friendly and his shop does visa application etc...the shop does not have a signboard.
Does anyone what will happen to my US visa in my old passport? Will they auto transfer to the renewed passport? The US visa is only expiring in 2017. Thanks!
US visa is still usable in your old passport just bring along both passports when travelling to USA. New Malaysian passport number must be submitted to travel agency/ airline at the time of ticket booking so they may be submitted to the uS immigration prior to your arrival - otherwise problems.
hi, anyone able to provide application procedures on lost malaysian international passport? Thinking of getting it done on tuesday 8 june.
Hi Luang
It's great to have a post like yours. I would like to share my experience of renewing my passport yesterday.
I've travelled widely and lived in many places globally. I'm now in singapore and when it was time to renew my passport, I dreaded it. Having seen so many complaints I was resigned to my fate yesterday - that was what I thought. wahlah..it was PAINLESS!! maybe, Malaysia really can be 'boleh'.
I was there on the 16june2010 at 7:30 and was candidate 33. walked in and to my surprise, it was air-conditioned and 2 mounted, working TVs showing channel 5 news. There was an indian lady who ushered the crowd and directed groups at a time to fill in the forms correctly. Then at 8am, the counters opened. I thought it will be a mad rush. Nope! it was very civilized. It went smoothly to counter 1, where a lady was very helpful and not treating the applicants as idiots. She explained that we need to fill in a PR form if we live in singapore. Before I could fully fill up the form, my number was called to submit all the forms to another counter. Here, I had to have thumb printed and paid 124$. It went very smoothly and was treated civily. I was very surprised to be told that I can have my passport in the afternoon! I then went shopping and returned at 2 pm. Again the adminstrative staffs were very helpful and eventually I received my new passport at 2:45pm!
I was about to relinquish my citizenship if the experience is poor like many years ago. But, it was so well done that I will remain a Malaysian then.
So, I did not have a traumatic experience and the instructions given in this blog is indeed useful. Keep it up
Heng Phon, I am glad that you find my blog useful. I am happy to hear that you have a good experience also : ) and remain a Malaysian.
My experience. Here are the 3 must-haves BEFORE going down to Jervois Rd:
a. Completed form, Msia IC & photocopy, Spore Blue IC & photocopy and current Passport.
b. Passport photo with avatar background is a MUST. I brought 2 taken ~5 yrs ago cos I forgot to take a recent one the last time I was home in KL. Never mind I really looked like a Na'vi in Pandora in the photo.
c. Other than the obvious, fill in your current passport number under section 10 and 13b. Write your hp number at the bottom of page 1. Paste one photo at the required box and another one on page 2, under the "keputusan". You'll have no time doing all these on that day unless you camp there overnight like those Jay Chou fanatics.
21 June:
0605: Left home and took the mrt from yishun to orchard station
0640: Walked to the bus stop behind Wisma Atria and waited for bus 14 or 65. 65 came a few minutes later.
0655: Alighted at the 4th stop. Went to the nearby petrol station to pee first cos I wasn't sure if I had the time later. Hehe
0700: Went straight to the guard house and exchanged a pass with my driving license. You can also use NTUC or POSB or any credit cards that have your name on it. I got pass no. 17. After getting your pass, you must quickly go back to the q near the gate as it's FCFC - first come first chope, regardless of your pass number. 2 clueless applicants in their 50s panicked cos they didn't know how to fill up the form so I helped them. The auntie was kinda paiseh when I asked her whether she's married. I needed to know as required in the form. I hope she didn't think I was hitting on her. The other uncle had a glamor shot pic with bow tie on. So cute.
0730: The gate opened and we walked according to our positions in the q into the building. When inside the building, the q ticket-issuing machine for the photo-taking machine was not working and ppl started to panic. There was this man doing the first pass screening of the documents. As counter 11 was still not open, those successfully screened were told to sit first but the first ten who passed his screening were allowed to q at counter 11. I was 6th in line. This was when chaos began. Others tried to jump q, bypassing the man but were told to sit down. Those with incomplete forms went back and forth to the man. I was surprised the man didn't lose his cool and shout at them. The uncle whom I helped earlier was in a separate q for senior citizens. He was 2nd in line.
0800: Counter 11 opened and things moved quite fast. The lady behind me said she arrived at 6.30. Both of us were worried about our photos. I was lucky as my hideous photo was accepted but not hers. She had to now join the photo taking booth q and there were already ~50 people queueing. What a pity, she took a risk but it didn't pay off.
0810: A guy approached me to ask for change, he said they only accept exactly $124. I helped him as I got extra. When 1006 was flashed, I went to the counter that was flashed together with my 1006. Had my thumbprints taken and paid $124.
0815: Left that place and went home to sleep.
1445: Went back to the guard house and was given a pass with the number 101. This is the q number for the collection.
1450: Went into the same building and sat down to wait. Collection is at counter 8. The Indian lady who was doing the documents photocopying was now manning the collection q. Some unknowingly jumped q but was courteously told off by the Indian lady.
1500: My 101 was flashed and I went to join the counter 8 queue. After verifying my thumbprint and signing on the passport, I finally got my new passport. I swear I'll be ridiculed for the next 5 yrs because of the photo. The consolation is that my new passport number is quite cool! A***88848. Still don't know when will be the day where we can retain the same passport number everytime we renew it.
2100: Went online to transfer my REP to my new passport. Took me 15mins cos the system hanged for a few times.
There you go guys. All the best!
Thanks everyone for the useful info. I need to renew my 4 year old boy's Malaysian passport, and he doesn't have a KAD IC, only a Singapore Dependant Pass linked to my Employment Pass. I'd be grateful if someone can help me:
1. Will the procedures be the same for kids, even if they don't have the KAD IC?
2. Do I still need to get the REP for his new passport before I go to MOM to transfer the dependant pass "stamp" onto his new passport?
Thanks in advance!
Hi Luang,
Just want to share our experience while getting a new passport for my Singapore born Malaysian boy today. Thanks to all the information and update from you and other bloggers, it was actually smooth sailing.
FYI, my husband is Malaysian based in Malaysia, and I’m from Hong Kong, working in Singapore on Employment Pass (green card), and my boy is on Dependant Pass (also green card) and stays with me in Singapore.
June 28, 2010 (Monday):
7.30am - left Marine Parade on cab
7.55am - reached the High Commission gate (cab fee including Call Charge/ERP/Peak Hour Surcharge was around $23)
7.58am - got 1 Immigration Pass #46 (with my husband’s MY driver’s license), 1 Visitor Pass (with my POSB credit card) from Guard House. Not required for the kid. No queue at Guard House.
8.01am – got Q#70 at photo booth (#47 was taking photo at that time)
8.55am – took photo for our boy (now cost $7 for 4 photos)
9.00am – queued at Counter 11
9.05am – got Submission# at Counter 11
9.10am – submitted documents and paid ($62 for kid’s passport) – this was surprisingly fast, we got Submission #1051 while they were serving #1044. we were told our boy would need to come back for collection as he needs to place his thumbprint on the new passport
9.15am – back to Guard House to return passes and collect our cards.
9.16am – got on cab to send my son to school
I didn’t accompany my husband and son to collect the passport in the afternoon, but he said they reached there at 2.35pm, and within 10 minutes they’re out. No fuss at all.
Now I just need to take my boy’s old and new passports and his Dependant Pass over the Ministry of Manpower on Havelock Rd to transfer the Dependant Pass “stamp” over to the new one.
To be continued with some notes...
Continued...from Andrea
Some notes:
- We were given a form WITH a checklist of required documents at the Guard House. But we printed and filled in our own so didn’t use the form from Guard House.
- It’s first day of school after a month-long school holidays, so I only saw a secondary school girl (applying) and her mom, and some toddlers with their parents (obviously the adults were applying).
- Mr. Ramlee called out the Immigration Pass # in sequence, and checked all the documents before letting people queue at Counter 11 (for formal documents checking and Submission # issuance). As the other bloggers have noted, he’s calm, always smiling, friendly, and even played a little with my 4.5 yr old boy. When our number was called, we still didn’t have the photo taken so he just asked us to come back when we had the photos.
- I realized more than a third of the people waiting were for taking photos. About a third was filling in forms, and the rest were queuing for the copier, or waiting for documents submission. If we had our photos ready, we would have been in and out of the High Commission in less than 30 minutes.
- Thanks to bloggers who suggested bringing your own glue, we did and it was so easy after we got the photos.
- The guy manning the photo booth & copier was also calm and friendly, and he actually got change when a woman only got a $50 note for the $7 photo taking.
- You only got one shot at taking the photo (unlike some photo booths which let you choose) – so don’t shut your eyes!
- We over-prepared, and got more documents than required. At the end, only the following were required: IM42 form (we printed double-sided on line), kid’s current passport & copy, kid’s Singapore Birth Cert & copy, kid’s Malaysia’s Borang W & copy, kid’s Singapore Dependant Pass & copy, Father’s My KAD & copy, Mother’s Foreign Passport & copy, Mother’s Singapore Employment Pass & copy.
- I also realized all passports are processed right at the High Comm, while previously (5 years back), they were sent to JB to process, and sent back to Singapore for collection.
- Contrary to what one of the bloggers said, the new passport still give you the full 5 years PLUS whatever time remaining on your current passport. My boy’s old/current passport expires in December 2010, and even though the new passport was issued today (June 28, 2010), the expiry date is still December 2015.
Sorry for being so long winded. I know my case wasn’t standard but just in case the info can help anyone at all.
Hi, Thanks for the information!
This is definitely the longest thread I have ever seen, LOL.
By the way, if my passport expired in 9 March, supposedly I should renew in Sept, but I want to renew earlier, let's say in July, will 8 mth or 6 mth be carried forward to the new passport?
Thanks again!
CPR
thanks for all the useful informations and tips. just got my ppt renew today. arrived 10 mins before 8am ( Q no;36)and got everything done by 8.45am. one of the fastest goverment services i've ever encountered. Kudos to all the staff on duty!
very impressed with the rather well-manned 'pre-screenning ' processes especially the Indian lady who is 'directing' the human trafic before the counters starts at 8am. very patient and helpful. making sure that everybody got all the documents ready on hand and 2 photos pasted correctly on the form.
it will be great if one can get the new passport within 2 hours instead of after 2.30pm. it;s quite a hassle if you need to take leave or come back another day to pick them up.
Hi to all,
Many thanks to Luang and all those who shared their experience of renewing passport at Malaysia Hign Commission in Singapore.
Let me share my experience of renewing it on Fri, 6 Aug 2010.
I was worried that it would be very crowded and chaotic but was glad to be proven wrong.
I reached the High Commission about 7.35 pm and got Pass No. 26. All the staff at the High Commission was very helpful, kind and patient. Super different from the Malaysia civil servant of yesteryears. Although some people used their mobile phones while waiting to be served, the high commission staff didn't stop them. Maybe give chance?
Although my Pass number is 26, I was given Queue No. 19 after they checked my documents. I guess some people was unfortunately turned away.
I was told that only need to show Malaysia IC but in the end the counter lady asked for my Singapore blue IC. Maybe because I photocopied my Malaysia IC and Singapore IC on the same page?
As for payment, can pay at the same counter where you submit forms. No need to go separate counter to pay.
Completed everything and left at 8.30 am. Less than 1 hour to complete !!!
Went back at 2.20 pm to collect but by then 48 people were in front of me.
As described by others earlier, you collect according to the pass number. Mine is 49. However, collection was pretty fast. Within 30 minutes I was out of the place with my nice "Kepala Harimau passport merah".
I was very happy with the whole experience. I guess progress has been made and "Malaysia Boleh" slogan is working.
i would like to ask, is it necessary to have work permit or student pass that kind of documents? how if i'm a tourist? can i renew my passport here due to my next trip is around the corner..
Did they return the old passport to you when you get your new passport?
Work permit or student pass documents were obtained from Singapore Immigrations. Not sure if you can renew your passport in singapore if you are a tourist, it is easier to renew in Malaysia!!! Yes, they return old passports.
k~ thx^^
thanks for this post! helped me have a smooth day renewing my passport. :)
Hi
I'm due to travel in 2 weeks and while my passport is do still valid for another 9 months, I'm thinking its best i renew it prior to my trip.
I'm trying to do my renewal next week b4 Merdeka, can anyone advise me if same day or next day collection is still possible? I'm getting very jittery about this. Much appreciated. Thanks
does anyone know where i can download this form - Registration of Malaysian citizen in Singapore?
Hi, I read there's a place in Ganges Road can take photo's for the passport can i know what time they close wanted to go later after work...thanks
Oh I get the information, if you would like to take passport photo other than at the Malaysia Embassy and queuing-up for hours you can go here:
WTLEE SERVICES
Blk 77, #01-499, Indus Road, Singapore 161077
Call Louis Lee, HP: 97933633
I hope renewing my passport tomorrow hassle free...Wish me luck :)
hi,
if my passport is from east malaysia (sabah), is my procedure the same as west malaysian renewing their passport. This is because i have check the gov site mentioned - west malaysia passport (sabah/sarawak), it tooks 2 months to renew. Is this true?
I am holding a WP which soon expired on February 2010, the same goes to my passport. I have to exit Singapore for some occassion on November. Will i be having problem re-entering Singapore? Do i have to comply with their prevailing immigration entry requirement (passport valid for at least 6 months).
Do you guys have any idea?
Thank you.
Hi!
PLEASE HELP!
My passport is expiring very soon and I just realised I do not have a myKad as I did not convert and still have my old IC. Would that be sufficient for a renewal of passport?
If not how fast does it take to make a myKad?
Thank you very much!
Hi!
PLEASE HELP!
For renewal of passport, would an OLD malaysian IC be sufficient or MUST I have the myKad? I actually do not have a myKad as I did not make one.
If old IC is not acceptable, how long does it take to make a myKad?
Thank you!
From what I know, you cannot renew the passport in Singapore without Mykad. Need to go back to Malaysia.
So are you saying if I go back to Malaysia to renew they will accept old IC? So I can go Johor perhaps?
Thank you so much for your prompt reply!!!
Thanks Luang!
So does that mean if I go back to Malaysia, I can make my passport with my old IC?
Thank you very much!
Why not you give them a call to check?
Office Johor Immigration Office
Designation State Immigration Director
Address 1st Floor ,2 & 8 Block B
Federal Complex,
Air Molek Road,
80550 Johor Bahru
Telephone 07-2244255
Fax 07-2231740/2240542
Hi Fellow Countrymen =)
I am going to renew my passport tmr (Monday) and I am having doubt with 1 section of the IM.42 - the ADDRESS. Should I fill it with my permanent residential address in Malaysia? or the address of the place I am renting in Singapore? I think it'll be safer to use my address of my home in Malaysia. But will they accept that, since we are applying for the renewal in Singapore? Thanks if anyone can assist me with this.
as many has recommended: Reach there by 8am.
Today, I reached Tampoi branch at 7:10am all the way from S'pore (they only starts working at 7:30am). There's already a long queue. And you know what? I was not even within the #1-150 therefore they said you won't be able to collect the passport on the same day!
another problem is they'd retain the old passport for processing-how are you going to get back into S'pore if you're working the next day?!?!
Before this day, i've already made a call to Johor Ayer Molek branch, they said no matter what time you reach, you'll be able to collect it on the SAME day...
I really don't know what happens there-was it system breakdown that causes the slowness or was it the patent of daily processing.
My little advice for those who takes leave and travel all the way from S'pore to Johor to renew passport: don't take the risk, you might need to take more leaves to prepare yourself the timing to collect back your new passport. Or you might need to have a back up plan to over-night somewhere in Johor until you get ur passport to get into S'pore again.
The Kiosh machine? broke down!! Sucks...
Then I headed to Ayer Molek branch and reached there at 9am. Same answer: you won't be able to get your new passport on the same day. I can't recall they're saying collect it 'next day' or 'next week' cos i was so frustrated when i heard that i can't get it back on the same day and didn't really take note on that phrase.
I gave up! straight away heading back to S'pore High Commission of Malaysia, but too bad, only manage to take my number for the operation hour at the 2nd half of the day. Done it and need to collect it the next day.
Releave a little-at least i'm now in S'pore, no worries about no passport in hand and get block at custom.
write your S'pore permanent/temporary address on that form
prepare exact amount S$124
Sounds like you have gone a long long way! I was telling my Singaporean cousin yesterday and she did not understand how it could be so difficult.
My passport was wet by water and upon drying the last page (center has some separation from the hard cover).
Anyone knows if this is considered damaged and needs to be replaced?
Thanks for any advice.
My passport was wet by water. Upon drying the last page has separated from the back hard cover.
Anyone has similar experience and if this is considered as damaged passport - and needs to be replaced.
I'm going to renew my passport tomorrow!
Will it still be a same day collection?
I just started working and I cannot take more leave.
thanks!
Just renewed passport today;
1) Guard house was definitely open at 715am (maybe 7am?) and the gates of the embassy were open at 730am to allow people in.
2) No problems wearing glasses for photo
3) 2 photos: one on either side of form; no extra photo required....didnt have to fill in the personal particulars forms mentioned in previous posts
4)Fill in singapore address on the form and fill in phone number in some corner on the front of form
5)No need B.C. or photocopy of passport or B.C.
6)Completed submission by 815am
7)Same day collection; told to come 230pm; arrived at 215pm and only manage to get queue number of 41 from guardhouse... probably started issueing queu number earlier ?2pm
Lastly, it probably helps to go when it is not peak period ie not during school holidays and not on mondays/fridays :)
just to check are the procedures still the same as thsoe posted earlier? I need to renew my passport. How much it costs in SGD? Still SGD$124?
Just renewed my daughter's passport. Non peak so d whole process was fast. Charges for adult is S$124, but for children below 12 is S$62. CASH ONLY.
If you are renewing the passport for your kids, bring along these documents:
1. Renewal form from d guardhouse. Free of charge.
2. 2 passport photos, best be taken inside d embassy.
3. Copy of your child passport
4. Copy of your child birth cert.
5. Copy of your child Singapore PR.
6. Copy of your child Malaysia My Kid card.
7. Copy of your own Singapore IC AND Malaysia MyKad.
Hi all... First thanks a lot for all who input to this journal - a great help ...
I have a question: What time does the photo taking section opens? I intend to go REAL early like be there by 7:15am. But where to take photos? Shops around are not open? Will I loose my q? Does that mean I go one day before to take photo? No joke!! Live in Bedok central - anyone knows where to take their strigent photos in Bedok area?
Thanks everyone and whoever is answering my query.
Thankful
Ok I am the Thankful person.
Thought I owe Luang a favor in updating my experience. After all, this site had helped a lot in my experience today..
Several comments to note:-
1. No need to take photo outside - it is available in High Com. So no stress to figure out if yours are ok or not.
2. They even have the glue to glue your photo to the form - even though I brought my own glue.
3. Key to getting the Q number is at counter 11 - so if you have the form done and verified by the Indian lady (she has been there for umpteen years), she will ask you to proceed to counter 11. That is when they give you the Q number to submit your application. So even if you have many people in front of you in the gate (bcos they came earlier) it boils down to how well prepared you are with the form.
Today my experience was good - much attributed to this blog - knowing in advance what to do. Actually , they have come a long way - not like way before where no one knows what to do...everyone blur like sotong.
Thanks Luang for starting this journal..Oh.. for people who join in later, do keep this updated as I am sure there will be changes.
btw.. same day collection.
Thank you , Thankful.
How long will it takes to have photos taken? Thanks. will go in early August
Thank you Luang and all for the contribution.
what is I do not have MyKad. I only have the old identity card.
Can this be done in Malaysian highcom in S'pore as well?
Hi there,
Just want to share with u my experience renewal passport at Malaysia High Commission today. I went there by taxi from Tampines Ave 2 (6.27am) reach there around 6.50am (cost me $14.60).
Change the pass, then wait at the small gate.
7.30am - gate open, i straight to the photo machine to take a number, eventho i already got phote.. just in case.. i show the indian lady all my document, she said complete and proceed to Counter 11. Then got number 1001, few minutes to 8.00am, they start open the counter. Less than 2 minutes, PUFFF!!! Done!!!
1.00pm i already got my new passport.. Super efficient!!!
Reminder :
- Make sure u change the pass at the Main Gate (Pass writen with I alphabet)
- If u d/load the form from internet make sure it was printed double sided.
- Make sure u wrote ur Singapore Address at Alamat Semasa column.
- Photocopy ur Malaysian I/C and Singapore I/C on the same page.
- For collection the pass writen with Q alphabet)
- If u want to collect ur passport on the same day, make sure u submit it before 12noon.
all the best!!!
Finally, I chose today to renew my "Paspot Kepala Harimau". This blog and all the comments have been very useful. It was raining and with the jams everywhere I managed to reach the guard house at about 8.05am. When I entered the hall, there was no queue at the photo booth and the submission line was short. Took my time to snap a photo and managed to get a queue no. 1022. Not bad! Completed the submission by 8.41am. Off to b'fast and killed time at Orchard Road. Took bus no. 14 from Somerset Station and reach MHC again by 1.20pm. This time, my queue no. was 010. Hahaha... 1st 10. Almost missed my queue cos I went to the toilet when the abang announced for Nos. 1-10 to start queueing. Though they said collection starts at 2.30pm, they started giving out by 2.18pm or so. By 2.23pm, I was heading for the door with my new passport. The friendly abang asked if everything was ok. Said thanks and bid him goodbye. Came home and did the REP transfer online. All done! Hee hee!
Now the application has no day limit, hence not much queue. I was there this morning by 6.30am, not a single soul was there. Around 7.15am the queue started to build up but there was only ~14 people when gate opened at 7.30am.
You may do the renewal in the morning by 12pm and collection is after 2.30pm(supposedly, it may start early) same day.
Friends, i would like to comment my experience as one of the unfortunate to think this way. one of the screwed up system they have in place here. very shamefull. Have to que under the hot sun, as early as 7am , we dont see this in ICA dont we.?
no parking for car as well. what a screw up system. do u see big carpark at kallang ICA building. YES! .
will the 2 years renewal for malaysia passport applicable in singapore?
confirm need birthcert?
Does anyone know for online passport application, where are the collection centres?
I've just renewed my passport and can't thank the contributors of this blog enough. The process is simple enough if you follow the instructions but remember to bring exactly SGD124 for the application. They offer no change.
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