The High Commission of Malaysia in Singapore is located at 301 Jervois Road (off River Valley Road). There were no shopping centre around if you are thinking of shopping while waiting!! I took a cab from Pasir Ris from 7.20am and reached there about 2 minutes to 8am. It cost me SGD27.90 due to ERPs and also peak hour surcharges. Without ERPs and peak hours surcharges, it would be about SGD18.
Last week, I decided to go down to the High Comm to get my photos taken. The photos must be in blue background. If you wear glasses, you should remove them when your photo is taken. You are not allowed to wear sleeveless shirt in the photo. You need 2 copies of the photos. The best is to have the photo taken at the high commission itself as it is guaranteed usable.
Before you go for the passport renewals, make sure you have the following : -
1. At least one IM42 form. You can buy this at 50cents per copy on the morning, or you can download from the website http://www.imi.gov.my/. Make sure you print it double sided and on A4 paper. There were many people who printed on one sided and two pieces of paper, were rejected and ended up buying the form from Counter 10. If you print from home, you can fill up the form at your own pace. Some people where filling form this morning while queueing, and they were a bit panicky as the queue moved. Some people were confused which address to fill in, it shld be your Singapore address if you are reciding in Singapore (PR).
2. Two recent coloured passport size photo (3.5cmX5cm) with blue background. As mentioned above, the best is to take at the High Commission itself. It cost SGD6 for 4 copies.
3. Original & Photocopy of Malaysia Identity Card (IC). The IC must be new, 'My Kad'. And photocopy is best done on A4 paper. Don't cut. Also, copy both side on the same page.
4. Your passport & photocopy. Again , on A4 size paper. Also, copy both side on the same page
5. Original & photocopy of Singapore PR IC/Employment Pass/Dependent Pass/S Pass/Work permit/Student Pass/Long Term Pass as proof of status in Singapore. Again, copy on A4.
6. Yourself (Applicants need to submit the application and collect the passport personally).
7. SGD128 for 32 pages passport.
8. Birth cert and the photocopy (not compulsory but the person asked to see mine)
You can go to the website, the High commission guard house or Counter 11 to obtain form on what is needed.
As I learnt from the guard last week that some people turned up as early as 7.30am, I tried not to be too late. As the maximum passport issued a day is 200 copies and 100 copies on Friday, I worried if I went too late, the quota would exceed.
When I reached at 2minutes to 8am, there were already many people. The Consular Office opens at 8am but the guard house started issueing entry pass/badge from aboout 7.30am. Firstly, I went to the guard house to obtain a pass/badge. Many people just walked through the gate but then was asked to go to the guard house first. There was no one guarding right at the gate. The security guard was standing on top of the staircase inside the gate and after you climbed a flight of stairs and if you do not have the pass, you need to climb back down and proceed to the guard house outside. The guard house was on the left side of the High Commission if you are facing the High Commission, not exactly at the gate leading to the High Commission. So, look to the left and find the guard house. They will ask for a card to be exchanged for the pass/badge. Do not give them your Malaysia or Singapore IC as they would be used later. Give them your driving licence, student pass, NTUC link point card or library card instead. You will be given a pass/badge with a number. This number does not mean a queue number. Wear it so that it could be seen. Then walk to the entrance.
After you climbed the flight of stairs, a security guard will check your pass/badge and also your bag. Those who carry food/water was asked to either stuff them into the handbag or to leave them outside the High Commission office. There were some cement benches there. No one is allowed to eat or drink inside. All mobile phone should be put to silent mode. Someone was using the mobile phone and I heard the guard screaming away to stop her.
When you walked straight, you would come to a door that leads you into the Consular Office. It is not confusing. But as you enter, you will see a photo taking machine and a photocopier quite near to the entrance. If you have not got your photos and have not make your photocopies, do so now. There might be a queue for these to be done. Do not attempt to queue towards Counter 11 unless you have all that are needed. There were many people in front of me in the queue but many were turned away as they have insufficient documents. Most people did not have their new 'My Kad' IC.
After you got everything that is needed, queue towards Counter 11. 5-10minutes after I arrived, the queue wounded like a snake. At Counter 11, the person would verify that you have everything. She would make sure you have filled the form, photos pasted, ICs with the photocopies etc... The funny thing was, she even asked to see my birth cert eventhough it was not required. I had it with me, so I showed it to her. Then she wanted to have a copy. When I passed a copy to her, she commented that it was not in A4 size!!! Then she said " Never mind, no need" !!!! Was she just making my heart pounded harder??? I was worried that I was denied a chance to submit my application. Renewing passport somehow is a phobia and caused much agony to many!
After the person was satisfied that I had all that was needed, she issued me with a queue number. It read "031". I was amazed that eventhough there were so many more people in front of me, the queue was only 31. That means, a lot of people were turned away to go and get what they did not bring.
While queueing, people are generally very helpful. They help each other. Some even print extra IM.42 form and gave it to people who has printed wrongly on 2 pieces of paper. Some help another to inteprete the Bahasa Malaysia Form. One boy was stunned that he did not have any form, so he quickly asked the guy next to him. And he 'chopped' his queue position by telling the person behind him that he need to go and buy a form and come back to the same place. Generally, everyone was very nice and helpful. The guard that was doing photocopying was also helpful.... The place was nicer than before, air conditioned and quite orderly.
Just within 10minutes, 'ting' , my queue number appeared on a few digital board. I gave the documents to the person in charge. She checked, took my thumb prints electronically and also in black ink. When she was satisfied, she returned my IC and queue number and signalled me to go to another counter to pay. After paying, I was given the queue number paper indicating to come back to collect the passport at 2.30pm on the same day.
By the time I finished, it was only 5 minutes past 9am. It was amazing. But it was not so good for those who did not have sufficient documents.
The morning submission time was from 8am to 11.30am. However, they will only accept 200 copies of passport max. (And 100 copies on Fridays).
Collection is from 2.30pm-4.15pm.
Since it was so early, Iwent off instead of sitting there and wait for the 5.5hrs. Remember to return the pass at the guard house and get your card back.
At 2.30pm, go back to the guard house again. You can go earlier because the pass that the guard issue this time is the queue number. But no worries because collection is fast. They will call by the queue number in batches of 10. Many people were confused about the queue. Some thought it would appear on the digital boards, some thought it went by the morning queue number but no, it was by the queue that the guard gave out. They called it 'I' queue because there was a letter 'I' on the queue. The queue numbers were called out! I went at 2.30pm and my queue was 87!!! Seems like many 'kiasu' people were already waiting much much earlier before they re-opened. Today, they processed 147 copies of passport.
They did indicate that peak seasons are the March and September school holidays and also a couple of weeks before June and December. So, if you can, avoid this time!
When my queue number was called, I went to line up near the counters. Then when my turn came, I signed and got my new and old passports. Check that you have your names and particulars all correct. By the time I got mine, it was almost 3.30pm, about 1hour for Number 87.
I wanted to proceed to Singapore Immigration to transfer my Returning Permit but just this morning, I read from the website that I could do it online! Just need Singpass ( a password) that I have. So convenient......
I wish that some improvement be made to the process of renewing passports.
1. Since many people will tell/ask the guard about passport renewals, the guard could give the person "what is needed form" and also give them the IM.42 form. This way will avoid a lot of people having queue inside for an hour or so and realised they did bring all that is needed.
2. After submission, the passport should be processed instantly. It is easier to wait there for 1 hour than to have to come back again after 5.5hours.
3. Submission shld be opened from morning until evening. It is fine if office is opened not 8am but 9am, but the break time should be reduced. So, for those that could only come in the afternoon, can also submit and got their passports.
4. Have a small cafe that sell Malaysian kueh if possible ; P
All the best...........
Update for a blog reader on 9 July 2009 (thx Khoo).- u can refer to this at the comment section also..
- You no longer need to pay 50 cents to get a copy of the forms.
- You can get it for free at the guardhouse.-
- You do not need to photostat your passport. Only IC from MAS and SING required, forms and pictures.-
- Went there by 8 and finished everything by 825am. -
- Collected the passport at the counter when i went at 315pm. No queue.
Another contribution from a blogger on 27 July 2009 : -
.....take a bus to Orchard Rd, only 3 bus stops away. And u can shop there till 2pm!
Another contribution from Jennifer on 6 August 2009 : -
They have posted the procedure for the application of Malaysia Passport:http://www.kln.gov.my/uploadimage/singapore/14052009024005.docIM42 Form can also be downloaded here (pdf format):http://www.malaysia.org.au/downloads.html
Another update by A Ya Mu on 14 September, you can also see it in the comments : -
Another thing to point out, the lady at counter 11 actually handed us a form to fill up. It is a form to register with the high commission all Malaysians working/staying in Singapore. We need to fill it up and return it to the counter lady when our queue number was called. Need to paste a passport-sized photo on the form. So must remember to bring an extra photo ya!
Update by Bird on 15 September extracted from comments also : -
I already renewed my passport today. Morning- need about 1 hour. Reached there 750am, queue no. I34...I went to collect @ around 140pm, my queue number is Q29. Finish everything by 215pm :) And yes, I managed to transfer reentry permit afternoon when i reach home to use internet. Walked 7 minutes to the aircon coffeeshop, there are plenty newspapers, magazines for ppl to read. (if you are lazy to go shopping @ orchard) . Transport: 32- Commonwealth MRT - High Commission. 740 also (if not mistaken), Clementi mrt, Queenstown mrt, Commonwealth mrt.Taxi: from tiong bahru mrt:3 minutes only! $4.20 peak hour,$3-4 non peak hour. Many thanks..
Another useful update : 28 September 2009 by NT :-
Guys, I found this link on the internet just as I was going to renew my passport this week. Helps for those who needs translation as it labels in English the descriptions, which makes it easy to fill up after that.
Hope it helps others like it did for me.
7 October 2009 Update : -
For those who wants to renew in JB, pls refer to comments below , experience shared by Sinnas Lin on 7 October. Thanks Sinnas.
Also, for those who cannot collect the passport on the same day of renews in Singapore, they allowed 3 mths for you to collect it.
25 December 2009 update : - (you can also find this fr comment below by kRc)
My experience to share:24th Dec '09~20 mins Taxi fr TPY Lor 1 ($10)Arrived - 7.55amPass ID - I68Photo taking Q no. - 28Took Photo at - 8.45amImmediately pasted the 2 photos & queued at Counter 11 until 9.12am. Got printed slip with no. 1089 which means if you come 5 mins earlier than official opening time, you will be the 89th person(For peak season/Holiday time).They were serving no. 1021 at 9.20am when I decided I needed some food and had enough time for it. Went out(without returning pass ID) & turned left till the end of the road, was Esso on Right & SPC on Left. Turned left at that juction, found a small eatery called Eastern Cafe(took ard 7 to 10 mins to reach). Had Iced coffee(1.10) & Nasi Lemak(3.50). Wolfed them down in less than 15 mins even though both weren't nice. Reached back at 9.48am, queue no. 1034 was being served. In the beginning the progress of the queue being served was quite constant 15 mins for every 10 no.s But somehow after 1030, it became much slower even though still 3 counters serving. Either there is a break time & the people covering are not as efficient or due to higher no. of people coming for other purposes other than renewal of PPT. The 3 counters also serve these people. Finally got to my turn 1089 at ard 1150am. From 9.20am till 12noon, rate the queue was served was between 15 to 20 mins for every 10 no.s. So use this as gauge if you want to cabut & do some errand or for some food.Collection was a cinch. This time get a Q-Pass at the Guard Hse. Your no. will be called up in groups of 10 at a time. One staff was even there to ensure you actually queued in your Q-Pass order. Such things may only happen in Malaysia in my dreams..I noticed they were still serving people yet to submit with no.s ~135 at 3.30pmI was in & out so fast that I did a "Transfer" & got a rebate on the bus when I left(Means I spent less than 30 mins to walk in fr bus stop, collect, walk out back & wait for the bus).Other points to take note:- It got real cold inside when it rains, so remember to bring a jacket accordingly- No more 50 cents for form. Obtainable free at Guard House.- They let you keep your spectacles on for the photo.- You can use form printed double sided yourself from internet but if you do & fill it in before going, still on the actual day check the reference no(Somewhere top left) & compare with the one at the guardhouse as they may revise the form version & the copy you printed out may not be the latest version.- Try to bring exact cash(SGD6- accepts both bills & coins) for the photo machine as it only give back balance in coins I think. So if the machine runs out of coins(If everyone uses SGD10 bills) you may not get back your change.- You will save a lot of time if you already have your own picture & can skip the photo taking. I reached at 755am & had to wait 50 mins to take mine. Furthermore at a photo shop, you can get it done with "value added photoshop effect" & also buy the digital copy for future use.- Main Photo criteria photo: o- Light blue backgroundo- Top must cover shoulders(no sleeveless)o- Wear dark coloured clotheso- If wearing headgear(Tudung), cannot cover all of forehead.o- Dimensions are 5cm by 3cm.o- Chin to top of head shall be 3cmo- Left to right of face shall be 2.5cmo- I heard they are strict at the embassy in SG so means take off all piercings & tame any tornado hairstyles.o- Must be Matt(cannot be glossy)- You must collect in person since during collection, they scan your thumbprint for verification
Final conclusion:If you come at 7.58am at non peak period(May) you will be no. 31 & get your turn at 9.05am..If you come at 7.15am at peak period(Dec) you will be no. 34 & get your turn at 9.00am.If you come at 7.55am at peak period(Dec) you will be no. 89 & get your turn at 11.50am.Final Final Conclusion:If possible do the following:1 - Get your photo done before coming2 - For short waiting time:o- Come at 8.00am during off peak timeo- or come before 7.30am during peak season
Contributed by KKH on December 29th 2009 : -
Many thanks for everyone who have contributed, the information is really helpful. Let me share my experience today (Dec 29).There are 4 main queues (3 if you don’t need to take passport photo).Queue 1: The first queue is to exchange a security pass to enter the High Commission. I arrived at about 7.45 and queue ran from the guard house to the entrance of the High Commission. My pass number was 120. The queuing time here was about 45 minutes.Queue 2 (If you do not have photos): As soon as you enter the building, get a queue number for taking photo. As mentioned by others, the cost of the picture was S$6 (notes and coin accepted). My queue number was 58 while the attendant to the photo booth was serving number 12. The queue number moves pretty slowly. I think about 15 to 20 people have their pictures taken each hour. My advice is to queue for Counter 11 (Queue 3) as soon as you have obtained the queue number for the photo taking.Queue 3: This is when you queue for a queue number at Counter 11. At Counter 11, they will check to make sure you have with you all the documents (Passport, Singapore NRIC, Malaysia MyKad) and photocopies of Singapore NRIC and Malaysia MyKad (I made a photocopy of my passport but this was returned to me). They will check if you have the right photo. Once they have gone through these, they will issue a queue number to you. It is not clear to me if they will issue you a queue number if you do not have photo with you. I thought I saw someone got kicked out of the queue because he did not have photo with him. On the other hand, there was a guy right in front of me got a queue number even though he did not have his photo taken yet (his photo queue number is 110!). As for me, my photo taking number was called while I was on the queue at counter 11. Fortunately, the kind soul behind me agreed to let me step off and come back in again when I am done taking photo. By the time I got the queue number, it was about 10.30 and my queue number was 1114. At that time, they were processing 1047.Queue 4: This is the queue to submit your application. You approach the counter when your number is shown on the board. The counters are 7, 8 or 9. Once your application form is verified and processed, you would join Counter 6 for payment of S$ 124 (interestingly the notice board indicated the fee was S$ 128 while the counter window has notice indicating the fee was S$ 124). The queue in Counter 6 is short. So, I would not even call it a queue. Once you have made the payment, you are done with application. You can collect the renewed passport at 2.30 the same day. As for me, by the time I am done, it was about 12pm.Collection is easy. I think many have outlined the process. I shan’t repeat it here. As for my experience, I arrived at 3pm, my queue number is 118 and I got my passport by 4pm.
........do go to more up-to-date comments below by people who has just been there recently and have updates on changes & more tips.....